The Home Depot

Tony K 

on BBB

6 years ago

I bought 2 light switches from Home Depot a year ago. One of them fried itself out of nowhere just recently. It wasn't faulty wiring or anything. When I inspected the switch, i could locate where it looked like it caught on fire on the board inside the switch. When this happened, it apparently sent a surge of electricity that ruined my kitchen light too. I wanted to make sure that other customers were informed of this about this light switch, so I tried to leave a review to caution other customers. Home Depot rejected my rev... read more

fatema u 

on BBB

6 years ago

home depot sold me several appliances which they said would be installed. what i didn't know is that the installer is a 3rd party, not employed by home depot. well, the installation resulted in scratches to my hardwood floors and chipped paint off my walls. home depot doesn't take responsibility since they don't employ the installers. the installers didn't take responsibility since they claimed the damage occurred due to the prior installation was done improperly. so, i'm left with not only the bill for the appliances but no... read more

Brett F 

on BBB

6 years ago

DO NOT EVER BUY AN APPLIANCE FROM HOME DEPOT!! I won't EVER make that mistake again. Our appliance (refrigerator) delivery was scheduled for Monday 9am-1pm. Received confirmation the evening before. The morning of, we received a call at 9:30am that our delivery was being delayed because the truck was broke down and it couldn't be rescheduled until Wednesday morning. I complained to ForwardAir (contracted delivery company) and Home Depot and got no where. Home Depot gave us a small concession refund and promised the item woul... read more

Anthony 

on BBB

6 years ago

Had the Applewood laminate Flooring installed but had to call them to come back out because at the door the floor was cut uneven and because of it there's a big gap. Still don't know why the transition/threshold or whatever wasn't installed that I purchased either. Anyway it's been back and forth with customer care. 7/10 we were scheduled for installers to come but they had to call to reschedule no bigger. 7/12 We were scheduled for them between 1-4 this time was a no call no show.. Called Felicia at customer care and also e... read more

Michael E 

on BBB

6 years ago

Never buy carpet from Home Depot. My wife and I bought carpet and installation from home depot and still have not received what we purchased. 

David C 

on BBB

6 years ago

My wife and I had repeated issues with Home Depot and the sub-contractors that were suppose to install our carpet. Everything from falls claims to install in 7 business days to not holding the sub-contractors accountable. ****If you have had issues with Home Depot consider filing a letter of complaint with the Attorney General of MN. They will investigate companies if they have see a pattern of issues. The letters have to go through the Attorney General and not just BBB for them to investigate. So many people are in the same... read more

TPeikert 

on BBB

6 years ago

We recently placed a large order for hardwood flooring at Home Depot. We were told that the order would arrive in the store in 10-14 days. Construction was to start 3 weeks later. The order ship 2 days after our purchase. From there everything went wrong. The arrival date was pushed back 3 times and we are now looking at the arrival of the flooring materials hopefully 4 weeks after order. Hard to believe that order has been circling in a radius of 200 miles around the store for almost 3 weeks. We were also told that we could... read more

Unsatisfied 

on BBB

6 years ago

Bought a washer from Home Depot with contract appliance delivery scheduled for 3 July with a call a day in advance to confirm delivery date and time. Call confirmed delivery date of 3 July between 4-8 pm. Called the listed number on the contract on 3 July from about 3:30 PM to 10:30 PM with the same status that we are on the delivery schedule for 3 July and will receive a call 30 minutes in advance of the delivery. No calls or delivery and waited until 12 midnight to get a delivery. Worst delivery service experienced. Called... read more

Kara C. 

on BBB

6 years ago

Beware of claims for quick carpet installation! Also know that even after repeated days of delays to your time that you will simply hear, "Home Depot does not compensation for customers time." We needed carpet quick so we bought the 7 day installed carpet. We were told when you buy the quick- turn around carpet you don't get as high of a quality carpet but you get it fast and its still a good carpet. We were set to install on the 7th business day when we got a call the day before, at the end of the day, saying the car... read more