The Home Depot

David L 

on BBB

5 years ago

I made an online order at the HD location near my work. I live 30 mins away and was on a tight time frame because I needed to pickup my daughter from daycare right when I got off work, hence why I placed an online pickup order. I placed the online order about 2pm. I left work at 5pm and didn't receive any emails or texts indicating my order was ready. I called the store up and provided my order # and lady on the phone said my order was ready. So I went straight to the store and was being helped by the employee working at the... read more

Marie L 

on BBB

5 years ago

I needed 8 u posts and some zip ties for mounting some outdoor event signs. I needed them shipped out to a branch of the business located about 6 hours from where I'm based. The business is ag, so most of our locations are somewhat remote and delivery options that would arrive within my time frame were minimal (even amazon couldn't get it there in time). I came across Home Depot's express delivery service and thought I had found the answer, but I was terribly mistaken. Despite that delivery option adding $100 to my order tot... read more

Sandee P 

on BBB

5 years ago

It's been 8 months now and my siding project is still not finished. They refuse to give the money back for the things not completed they only offer a warranty that takes forever or I can get 2 estimates to send to them that they may or may not approve. This slop job had been a nightmare 

golfprice12@gmail.com 

on BBB

5 years ago

Bought Samsung washer and dryer from Home Depot in 2016. Had the repair guys out 5 times in the first year. The machines have never worked right from day one. We bought the five year warranty which I am again needing to use as the dryer has died. Now the fun starts. First of all the company that takes care of the warrantys has no record of your warranty so you are to have to send a copy to them by email. Then they tell me they need more info so now they have to contact the store to get more info from them. They are the compa... read more

Courtney M 

on BBB

5 years ago

I bought a washer 10 and a half months ago and it has quit working. I have been in contact with Home Depot and GE for about a month waiting on a repair person to call and arrange for the repair but have yet to get the call. I am now been phoning everyday and being told that I should receive a call by the end of the day but never do. They also inform me that if Home Depot person cannot get ahold of the repair person they would phone me by the end of the day and NEVER do. The washer is still on warranty and I am getting very u... read more

jeff B 

on BBB

6 years ago

I ordered 30 fence post clamps and only received one in the box. After calling Home depot the lady told me that when they shipped the box it weighted correctly so the shipping company must have repackaged the box and my problem would be with the shipping company not them. I explained that they choose the shipping company not me so how I'm I to handle their vendors issue. The lady said my only option is to call my credit card company and dispute it. I have purchased several thousands of dollars from them and never been treate... read more

Tanner R 

on BBB

6 years ago

So I had a door frame I needed replaced and went in to the Home Depot to see if they could do the job. First off, the lady in charge of the door section wasn't there (and in multiple later visits she was never there. she doesn't seem to ever be at work and her coworkers can't ever find her!). I showed up on June 7th and was told they could replace the door and frame within 2-5 business days. That didn't happen. I called to remind them they owed me a door and we set another appointment for 2 weeks after I had come in. Again, ... read more

James M 

on BBB

6 years ago

I purchased a new wash machine a week ago from Home Depot it was supposed to be delivered today between 11am - 3pm today I get a call today at 1pm from there delivery that there delivery team quit and they would not deliver for another week this is unacceptable I called Home depot and they called them nothing changed about getting the order as promised???? I will be taking my business else where 

Karen D 

on BBB

6 years ago

If you are looking for great customer service on flooring and install stay clear from THD. Untrained staff that cannot operate flooring software, false promises, lack of communication, managers who treat customers' grave concerns as non emergent. Sub-contractors who have zero customer service skills and run the equivalent of a flooring sweatshop. I'd you've never experienced customer service that makes you feel insignificant as a customer, disrespected and lied to head on to Home Depot. I am certain that Mr. ***** ******, CE... read more