The Home Depot

Mark C 

on BBB

5 years ago

Store offered and even pushed me to get a HD Credit Card so that items could be returned for up to 1 Year. Then claimed it knew nothing about it after 6 months. Guess we'll switch back to ***** with the "MY *****" 1-year guarantee! 

Eric M 

on BBB

5 years ago

Called Burnsville MN Home Depot to ask if they do have septic bacteria in Store, Have unpleasant talk with person named Kevin at plumbing department He said they do have it, i ask him if he double check make sure it seating on the shelf so I can come and pick it up, he told me it far away and he don't want to walk, i ask him what the price in it , his answer was I don't know, he said go online and double check your self, Very unprofessional I am a contractor and Been using Home Depot for 20 years , was badly surprised, by th... read more

Roy G 

on BBB

5 years ago

The workers and manager are very helpful. The card companys they use are a bunch of money hungry with fees. Neaver take out any card the store can not help you if there is a problem with card this also is the home depot one. 

Deanna E 

on BBB

5 years ago

Our 14 years old refrigerator's freezer stopped working that week between Sept 15-20 2019. New refrigerator was ordered online & delivery on Sept 21, 2019. I was told that new refrigerator would be delivered to the house on Tues Oct 1, 2019 but changed the date to Fri Oct 25, 2019 because of back order. There are Home Depot stores EVERYWHERE, the delivery department should go and pick any available refrigerator anywhere and deliver to our house on time. Our refrigerator stopped working and temperature raise to food safety co... read more

Jeanne G 

on BBB

5 years ago

I bought a dishwasher from Cortez Ave In Bradenton Home Depot . It was delivered on October 1 and was going to be installed on October 2. The dishwasher did not fit the space . Home Depot refused to exchange it for a more expensive model and refused to give me my old dishwasher back, I am stuck with a big whole between my cabinets and a 400 dollar dishwasher that does not fit. I was never told that appliances could not be returned and my receipt does not say it either. Needless to say, I am canceling my HD card but am still ... read more

Therapy SMS 

on BBB

5 years ago

Between my home with all the updates I've done in the past ~2 years, and Psychology CT LLC (our business), I've spent a huge amount of money on hardware stores. Here's how Lowe's and The Home Depot compare: Both have similar prices (sometimes identical to the penny!), both are similarly sized, and both have similar selections. Here's how they contrast: The Home Depot's customer service is consistently better, and when issues arise, Lowe's is far more reluctant to "make it right". Here are some of the most recent examples... read more

Raymond M 

on BBB

5 years ago

Here is my Home Depot - Romanoff shower replacement experience: HD insists all homeowners be present. This is simply to avoid an absent spouse from wanting out. Two, they offer discount signing bonus if signed that day. This is to avoid competition. Three, HD insists on 100% payment upfront (California max is 10%) leaving the customer with no leverage! Up to 6 feet of subfloor replacement was to be included and verified by phone call. I regret initiating installation. The newly installed shower panels were up to an inch an... read more

Amy T. 

on BBB

5 years ago

Terrible experience!! Awful service. I recently purchased a $3800 three panel patio door. I received awful service from that moment on. Nick, the salesperson in doors told me he would follow up the following day regarding the 0% interest rate, as I financed the door on a home depot card. He never followed up with me, so I had to reach out & try to get to the bottom of it. After calling the store about 6 times and getting put on hold for 15 min + each time, I finally asked for a manager. I told John my situation and he said h... read more

Franchesca S 

on BBB

5 years ago

I bought a steel wire for picture hanging, and it was the wrong one. When I went to do an exchange, I was told they have to refund the money and buy the product. This is fine for $4 purchases, but what if I have a $1000 item and I needed a different one? Do I have to wait 2-3 for it to post on my credit card? What if my credit limit is only $1000? There needs to be an exchange system where you can just pay the difference for the new item.