The Home Depot

Nan Z 

on BBB

6 years ago

Horrible customer service and incompetently slow on the delivery and installation. We needed carpet & flooring and new appliances and purchased both. For the carpet and flooring we were originally told that it would be two weeks. Within a few days of purchasing it I was contacted by the installation team and told it would be a month for the flooring and then an additional week for the carpet to be installed. I immediately tried to cancel and was given the run around. I called the store and was told a manager would call me,... read more

Eileen L 

on BBB

6 years ago

I appreciate the quick response from customer service that I received after I submitted my complaint. My complaint was quickly resolved to my satisfaction. I shop with Home Depot because I trust the quality of the products they sell and they stand behind their products. I walk into other stores supposedly equal to The Home Depot and cannot find anyone to help me. At The Home Depot their are usually two or three associates who will stop and ask me if I need help. Employees at the service desk are very patient and helpful. 

Amber P 

on BBB

6 years ago

We purchased a GE dryer on July 13th. It took over a week to have it delivered. When it got to our house, the installers said that they could not install it because we have a 3 prong outlet and they can only install with a 4 prong outlet. After much discussion and calls to the company who told the installers that even though they had the 3 prong cord on the truck they were not allowed to install it, we had them leave the dryer. A licensed electrician came over and replaced the plug. We plugged in the dryer and everything wor... read more

Debra G 

on BBB

6 years ago

This is not the place to shop for doors to your home or appliances for your home. You can not get any answers from anyone at this store. The delivery service is dishonest and very unreliable. They lie about calling for home delivery. I will never shop at this store ever again. The customer service is a disgrace to businesses. 

Christopher C 

on BBB

6 years ago

After the biggest run around I have decided to simply write a very appropriate review of my experiences with Home Depot and their delivery services in general. I am typically a pretty patient person, and usually very forgiving and you may get a hint of that here. But i digress. I have had many problems with Home Depot and their business practices. Lack of communication, and failed follow through are apparently two of their most important core values. I will share with you my most recent experience with Home Depot. A couple w... read more

Preety 

on BBB

6 years ago

I have had an awful experience with Home Depot. I purchased a bed and two matching night stands. The night stands where delivered just fine, but the bed was delivered 2 weeks late and with a grown headboard. I had to wait for someone to pick up the bed again, but in the meantime ordered a replacement before receiving the refund. The bed was picked up after one week, but 3 weeks later and the new bed had still not arrived. I had to call in about 10 times to find out that the bed was lost in transit. Then I had to return the m... read more

Claudia B 

on BBB

6 years ago

Good afternoon, I have been trying to speak with a customer rep for days now. I tried livechat and I sent an email. No reply on the email. The livechat and phone hours are listed as Mon - Fri. 7 am - 11 pm. CT Sat 8 am - 11 pm CT Sun 9 am - 11 pm CT I have tried calling and livechat several times during those hours to no avail. I would like to speak with a representative about a BEHR / Home Depot rebate we received. How can i contact a live rep? 

Michael B 

on BBB

6 years ago

I don't usually post complaints against companies as I simply don't have time to do so and I am very forgiving and patient with most people I buy products from. I am compelled to write this review as I have tried every option available with no resolution. I am a general contractor and a pro member of Home Depot. We have rebuilt 55+ plus homes for widows, single moms and folks with no insurance or who are down and out after Harvey devastated their homes. I buy a ton of items from HD and every once in a while I misplace a rec... read more

Angelica M 

on BBB

6 years ago

We have had the absolute worst experience with not only Home Depot, but also Whirlpool. I'll start with overall delivery service/process - 1. We placed our order April 1st and scheduled it for Saturday, May 4th delivery, as we were moving all the big items into our new house and knew we'd have help from family and friends. We were having five (5) appliances delivered to our house. We were contacted 48 hours prior when our delivery window ( would be, which was overall a good sign. 2. We were contacted by the delivery company ... read more