The Home Depot

Chris 

on BBB

6 years ago

I found a product, a set of brushless Milwaukee drivers with an extra 5.0 aHr battery, on Home Depot's website for $349. I found the exact same thing in my store for a higher price. I asked customer service to price-match their on-line price since the company guarantees a price-match. The employee said "That's a different Home Depot. We're a store, and that's a web-page, and we don't match prices from Home Depot on-line." How, in 2019, this logic makes sense, baffles me. I stood dumbfounded, asked for a manager and was told ... read more

Justin C 

on BBB

6 years ago

I bought SIX appliances brand new from Home Depot. From the beginning the transaction has been a nightmare! First, I came into the store with everything I wanted to purchase listed out so the transaction would be quick and smooth... it took HOURS! Then, the delivery guy failed to put feet on the dryer, so it was unlevel and they had to send a technician out to resolve that. THEN, the washing machine ate a sheet and began making clicking sounds. We called and they sent out a technician who told us it was a bad rotor. He order... read more

Alice R 

on BBB

6 years ago

Home depot hired an AC contractor who installed a central ac unit in my home. The contractor never obtained an ac permit for one year and it was then inspected and the inspection failed. Now tbe contractor is not allowed back in my city to do any ac work. I cant get my ac fixed or a permit. How disgusting. Beware of Home Depot. 

Barbara B 

on BBB

6 years ago

I am being charged 16,000 for a remodel kitchen. The damages to my condo was a flooded lower level, paint ripped off wall. Holes in the end of my countertop. A mess under my sink. Ripped up back splash. I went to the store 3 times and could never find a manager to hear my concerns. I could not get phone calls returned. I live 4 miles from the store and they would not come out to the condo. I did get a insurance check but there is no way I should pay the total bill. I had to find another company to do the work. I sat with 3 m... read more

Salem Tappo 

on BBB

6 years ago

The worst flooring department in the state I bought a whole house carpet waited a week for the install crew after they show up they tell me I didn't have enough carpet so after the installers waited for home depot to make it right I got a call from Home Depot telling me it's my fault and they sent the installers away after a second look they found out it was their fault and apologized and they told me if you like we can make A different appointment but this is after I took a day off and many hours of moving furniture so me a... read more

Cat M 

on BBB

6 years ago

If I could leave a negative star review I would. Delivery issues, missing pieces, damaged appliance. 2 weeks later no resolution despite calling them daily. 2 out of 10 customer service staff were helpful. We have little kids and no clothes Dryer. This has been the biggest nightmare. 

Karen P 

on BBB

6 years ago

Purchased freezer on-line. Freezer damaged on arrival. No dent on outside of carton, but huge metal crease and fold on right front and side with smaller dents on left front and side. Took 3 attempts by phone to arrange pick up and return of freezer to company. 3 days off work and numerous phone calls to UPS, the carrier that Home Depot uses, to get them to pick up item. They never did come at my request. They only showed up after neighbour, who knows local UPS guys, personally went to them and told them to pick the item up o... read more

Kristi O 

on BBB

6 years ago

I am extremely disappointed with the Home Depot Protection Plan we purchased along with our kitchen appliances. Our 3.5 yr old fridge stopped cooling and I called in on Wed. July 31st. The lady was super nice and said she couldn't get a hold of the service tech but would have an automatic call back for the next day. The automatic call back did nothing other than call my phone to make me go through several minutes of options to talk to a brand new person who again could not get a hold of a service tech to come out (Thurs Aug ... read more

Carolyn K 

on BBB

6 years ago

THE WORST CUSTOMER SERVICE EVER! I ordered doors on July 16, 2019 totalling $3956.03. I was able to get 2 months interest free and I am appreciative. Here is where my issues begin - (1) reaching someone on the phone is almost impossible, (2) I was never told about the VA discount, which means I paid more than I should have (3) as of today (8/9/19) I have heard nothing about an installation date and the 24 month interest free period is based on the date of the charge even though, almost a month later, I do not have what I pur... read more