The Home Depot

Richard Pierce 

on BBB

5 years ago

Received several death threats by the cashiers yesterday at the lake Havasu store. All started when I said no to Homedepot CC. One said she has friends that would hunt me down, they new my car. I threatened to call police twice after the refused to give my Debit Card back. The manager followed me out to my car and yelled he hoped a car would strike and kill me. 

Mary J 

on BBB

5 years ago

I trying get my new refrigerator replace because it doesn't work the service man been going be out here twice it's still not fixed I'm tired of this I need my frigerator now is it poor company to buy something from they don't honor their appliances it's at Evansville Indiana Home Depot on East side we have issues with them they should replace it said of having some I come out fixing it trying to fix it twice I just bought it I don't want it broken down frigerator has to be worked on twice to get it before work I want it want... read more

RD Realty Consultants 1 L 

on BBB

5 years ago

YOU WILL NEED TO WAIT UNTIL HOME DEPOT GETS AROUND TO YOUR REFUND!!! I mean as a business, I am in the business of making my customers happy with the occasional Blip. But Home Depot takes the award for CUSTOMER LAST. I purchased a stove from Central Albany Home Depot first week of November. They delivered wrong stove on November 12th and I refused to take it. Now the fun begins! Called on Wednesday, Nov. 13th to request a refund and was told it will take 5-7 business days for refund because Home Depot needs their third pa... read more

Jan M 

on BBB

5 years ago

Just Horrible customer Service. I ordered a product online shipped to my local store within 3-5 days. After more than a week passed I called them to located the item ans was directed back to online support. I called online support and was advised it had been delivered at the store 2 days after I ordered it, was provided the UPS tracking number, and in fact saw it was delivered. I called the store back and the representative literally just said no, its not here, call online. I gave her the name of the receiver and time and da... read more

Dawn H 

on BBB

5 years ago

April of 2019 I ordered a front door. They send an installer to measure and order the correct size. Due to a special order it took longer than normal to receive it. On the day they were to install the installer verified measurements and found them to be WRONG. The door was picked up and a new one was ordered. Now we are into June. The replacement door comes in and AGAIN the size is incorrect. The installers boss TOLD him to make it fit. I overheard him I was standing right there!! So a call was again made to Home Depot about... read more

michael lambert 

on BBB

5 years ago

After having THE HOME DEPOT do a complete roof tear off & starting with new sheathing & roofing i also purchased a transferable warranty , about 2 or 3 days after the install the roof developed a leak which they fixed i guess, now about 2 or 3 years later it is showing signs of water damage under the eaves , I called & was told they no longer do roofs so they gave me the name of a company called JEN-PAC I believe , although after using google there are a few companies under that name I have been trying to get someone to give... read more

Dawn S 

on BBB

5 years ago

I ordered a window to have it installed by Home Depot out of Massachusetts. I made the down payment on October 9th. I was told that it would be 6-8 weeks for installation and that they installed windows all year long. I was scheduled for November 25 and they cancelled 10 minutes before the scheduled time they were to come with no explanation or apology. They rescheduled to today and cancelled yesterday stating it was due to the storm today. It was sunny and 34 degrees today. They rescheduled to January 9th. I went ballistic ... read more

Carol A 

on BBB

5 years ago

I have placed a special order with HD and it has been one of the worst experiences ever. Let me start off by saying that the ladies and one gentleman who worked appliances on November 21, 2019 are the worst, rude, lazy and stood their and talked with one another other, instead of working and helping customers. Then when they finally did ask if I needed help and I said, "no, that I was already being helped, they got rude and mouthy about who was helping me". Then she went right back to talking to her buddies about their weeke... read more

Ann P 

on BBB

5 years ago

Home Depot, in Slidell, LA, hires SSA Logistix to handle the appliance deliveries. SSA Logistix's employees are untruthful employees and don't delivery the appliances when scheduled. Home Depot doesn't seem to be concerned, I'm just one customer of millions. Poor service, waited 2 weeks for an appliance only to not have it delivered and then asked if I wanted to wait another 2 weeks for delivery, what a joke. All employees had the same "I don't care attitude".