The Home Depot

Karen J 

on BBB

5 years ago

I ordered a Maytag dishwasher from HomeDepot.com on January 22. It was scheduled for January 28, and showed up with what looked like just aesthetic damage on the back of the machine, so I accepted it. But when the installer arrived on January 30, he identified other, structural damage to the machine that hadn't been visible to my untrained eye, so I had to arrange to have another delivered, which was scheduled for last Friday, February 7. Install of that machine was scheduled for tomorrow, February 12, but I heard from their... read more

JB 

on BBB

5 years ago

Horrendous experience with dishwasher. It is Bosch model, which was bought on 1/25/2020, paid for installation and haul away of the old one. Delivered on 1/30, needing more parts for installation, team left. I went to home depot with their list. They gave me a date (2/5), when the next team was supposed to come. They came, brought a part, said they need another piece and left. Went to the store, called the customer service, rescheduled for 2/7. Noone called or showed up. Rescheduled for 2/11. Noone came and showed up. Now tr... read more

G Jai 

on BBB

5 years ago

I would strongly recommend think before you do any purchase with home Depot. Their return policy sucks big time. If possible buy from Lowe's, they are customer friendly and are very helpful. I bought a shower head online, because of some problems and moving around we couldn't find it on time to return in 90 days. When I tried to return after that the store won't take it bec it was bought online and when I called them, they won't help me because it was past 90 days. I didn't even asked them to put it back on my credit card, I... read more

Antonio M 

on BBB

5 years ago

I wished i saw this reviews way before going buying at home depot unfortunately i had to learn by experience. I order a new dryer online and as it was suppose to be delivered 3 weeks latter and the day before the order i received an email saying that it was out of stock and delivery was pushed to 4 more weeks so i call and cancelled the order, purchased a different machine and the agent was nice enough and gave me the machine for the same price as the other one so i got my machine delivered and i inspected it and all was goo... read more

Allie L 

on BBB

5 years ago

I ordered a workbench which was cancelled by Home Depot, which is fine. However, it has been OVER TWO MONTHS and I still have not received my refund, though the cancellation email says I will receive it within 3-5 business days. On top of this, reordered the bench and it was then delivered TEN DAYS BEFORE THE SCHEDULED DATE so no one was there to receive it. I am incredibly unhappy. I have been out over $400 for over two months now. 

Karen Y 

on BBB

5 years ago

I called the Customer Service today February 5th 2020 about my order at 10am EST time. The representative was rude and cold and no compassion what so ever. How is she able to talk like that to a value customer??? She talked to me as if though I was incompetent or dumb. I felt as though I was bullied in her ways. I am not a happy customer, right now. The female representative did not say her name at introduction. Is this how they treat ppl???? Another lost customer for sure. 

David S 

on BBB

5 years ago

American Standard Gelcoat 48 in. x 28 in. Right Hand Quick Drain Walk-In Whirlpool Tub in White Delivery up until the Install I have run into unethical consumer practices with this purchase. They send this very heavy tub with plastic feet to hold up the immense weight which is too much stress when moving it. The more expensive brand comes with metal feet which this one should have also had. This is like putting tri-cycle wheels on a semi. The half-hour call before delivery never happened. On delivery day I am waiting for the... read more

R. M. 

on BBB

5 years ago

HOME DEPOT SELLS NON-EXISTENT APPLIANCE TO VETERAN AND WIFE. I am a Vietnam veteran, a senior, and my wife is a senior as well. On January 25, 2020 we were shopping at the Kingman, AZ Home Depot store and looked at the washing machines since our old one had a leak in the pump. We saw a GE washer with a large capacity tub on display and my wife fell in love with the machine. I decided to buy it as a late Christmas present to my wife since that was the first one we saw that she liked. We used a gift card for $25.00 that our g... read more

Dr. Alessi 

on BBB

5 years ago

I ordered a full home of new appliances (washer/dryer; kitchen app). 1. Our home is a third floor condo and requires a stacking washer dryer which I told them. The associate let my husband purchase a whirlpool washer and a samsung dryer, which I then had to cancel and go re-order because you can't stack those. 2. On the delivery date they forgot the stacking kit and were not able to install the washer dryer. They do not sell these in stores and so we had to wait another two weeks for delivery. 3. The stack kit ar... read more