The Home Depot

Vern 

on BBB

5 years ago

Purchase item one year ago had life time warranty called service center spoke to rep he was sending out new part to replace bad one .When part arrived it was just aerator not complete unit must have said that so I would get off phone or made me think that. Called back when single part arrived. Got the most rudest guy I have ever spoke to and hung up when he didn't want to hear what I had to say if he was my employee he would be looking for a new job called back got hung up on they are loving caller id so when someone did ans... read more

CYNTHIA W 

on BBB

5 years ago

HOME DEPOT FAILS TO DELIVER ON SCHEDULED DATE & FAILED TO TELL ME NOT COMING! IN FACT, REPS REPEATEDLY GAVE ME WRONG INFORMATION Home Depot failed to deliver Frigidaire 16 cu ft Frost Free Upright Freezer on March 10th after ordered on February 25th and failed to inform me NOT coming. Very strange customer service experience with Home Depot as called HomeDepot.com the night before freezer was to be delivered, and was told freezer would be delivered from 12 noon to 4 PM the next day. Had signed up for text alerts for delivery... read more

Steven M 

on BBB

5 years ago

While the prices and quality of the products are good, I am very upset about finding out about a scam that Home Depot runs regarding rebates. A few times a year, Home Depot offers a rebate on paint in the form of a reward debit card. Beware because Home Depot allows the card to expire in a matter of months. So if you are like me and take a break once in a while to clean up house, you will lose everything on the card when you next go shopping and the card does not work. I called the number on the card, went to the prepaid cen... read more

Paul S 

on BBB

5 years ago

I believe Home Depot are scam corporations.They gave me a rebate voucher for opening a new account on their credit card which said for a first time purchase on a new account was redeemable for $25 on 0-299, 50 on 299-999, and 100 on 1000+.I bought a new washing machine for 600+ and called them to see how to cash it in and they told me it would only $25. My credit score is 772 and they also charged me the highest interest rate as well .I believe they are deceptive in their promotions.I will cancel the card, because I don`t ne... read more

Kim M 

on BBB

5 years ago

I bought a washer from Home Depot on 3/1/20. It was the floor model. I brought it home, hooked it up and started the test washes without anything in them. The top washer would not work. We opened it to find the latch on the washer was completely gone. We called Home Depot who told us to call Samsung. We told both Home Depot and Samsung it was physical damage. We sent pictures to them. This went back and forth for a few phone calls before we were told a manager from Home Depot would contact us the next day, because it was his... read more

Cristobal P 

on BBB

5 years ago

My Tenant and I are very frustrated and disappointed with the Home Depot delivery and installation of a dishwasher. On January 23, 2020 I bought a dishwasher, order HXXXX-XXXXXX, also, I paid for the deliver, installation, and haul away the old dishwasher. On February 4, 2020 Home Depot's delivery people were at the condo with the dishwasher, but they said they can not install the dishwasher because the hot water valve was too tight to unscrew and if he try harder may be broken because the pipe is in PVC, and in order to the... read more

Sara W 

on BBB

5 years ago

I will never do appliance buying with Home Depot again!! I had bought a Fridge, Stove and Microwave from them back in June of 2019. Everything was delivered and the men who delivered were very helpful and nice. Nothing was damaged from delivery, but in Nov 2019 the fan in the stove had quit working and I had called Home Depot to get someone out to fix it. It's an LG stove I would HIGHLY recommend to NOT buy LG appliances!!! Since calling in Nov to get my stove fixed I have went through calling LG 8 times to get a refund or a... read more

Eric D 

on BBB

5 years ago

I experienced fraud in the delivery of an appliance order, and I cannot get anyone from Home Depot to address my issue. Talk about poor service! Can someone help me or do I have to call an attorney? On November 28, 2019 I bought an appliance package from Home Deport consisting of a refrigerator, gas stove, dishwasher, and microwave. The appliances where purchased to complete the renovation of my condo in Atlanta, GA. Since I live in San Diego, I requested a delivery date of January 14, 2020, so I could complete the primary r... read more

Leslie C 

on BBB

5 years ago

I think if you want something from Home Depot you better pickup yourself. They had what I wanted in stock and shipped it from 100 miles away by freight truck so delivery was delayed extra 1 week. Never order on line. NEVER