The Home Depot

Raymond B 

on BBB

5 years ago

I ordered a weed eater April 8th because it had an estimated delivery date of April 14th. It did not even ship until the 14th. I mean Seriously? What kind of messed up company doesn't even ship an order that has been paid for until the Expected delivery date? 

Stephan 

on BBB

5 years ago

could not be more disgusted with the complete lack of customer service that I have received today at 4950 Stage Rd. Memphis, TN. I was discriminated against today. I have a disability and was not allowed out of the door, where I parked my car.(in a handicap spot) I understand the Covid-19 policy that your store have, but what about people that are disabled. I have been a shopper at this store for years and have always been happy. Today showed me, that Home Depot did not care about people with a disability. This was clearly a... read more

Emlynn C 

on BBB

5 years ago

I placed an online order and was told to expect delivery by Apr 11, it is now Apr 13 and my order was not filled or shipped. I tried contacting customer service asking about the status of my order and was shut down by the representative saying that I should ask the store directly. I called the store and was actually yelled at by the employee saying that they did not handle online orders and to call customer service! My order is still up in the air and we have a team of subcontractors waiting on the product. Do not order with... read more

Anthony 

on BBB

5 years ago

On 3/2/20, I purchased $7,983.09 worth of luxury vinyl flooring from the Home depot is Salem, OH. On 3/16 the came and tore up the entire upstairs, and went to lunch and never returned. The next day I spoke to CFI, Home Depot's installer coridinator, and they said they would send a new crew out on 3/23. On that date they arrived and started installing the flooring that I purchased. They added $155 to level a small area in the living room (no problem there), then they; charged $65 to move a refrigerator, which I had said I... read more

Susan O 

on BBB

5 years ago

Purchased 30 bags of potting soil online on 4/6/2020 and paid a $79.00 deliver fee for express, next day delivery. No delivery the next day or subsequent days. On 4/10 called customer service when order was still showing online as "Processing", stayed on hold for 30 minutes with no representative coming on the line- finally hung-up. On 4/11 order showed as being at the store. Called customer service and was on hold for one (1) hour and 10 minutes before hanging up when still no customer service rep available. On 4/11 went to... read more

joseph s 

on BBB

5 years ago

The home depot in Rome Georgia is a joke they hire people who dont have a clue, I placed an order that came to the store a few pieces at a time over two weeks. i was missing an aluminum post insert talking to several managers one gave me a tracking number that was from ups that was already delivered . A week earlier she helped me with a microwave light bulb that was for a lamp not a microwave .I waited waited till she walked away and found the correct bulb. Finally after waiting a week because someone was sure to call me whe... read more

John01720 

on BBB

5 years ago

Placed an order online. Order was put in driveway not installed. Customer service stated "Not their policy". No return on items. This item was not even opened or touched. Still on pallet. I have been doing business with Home Depot for over 20 years to include all of our corporate accounts. The most disappointing part of his was the customer service. They were not familiar with Home Depot policy (several different answers to the same question - You record all conversations, play back all three of my phone calls) and could hav... read more

Emily H 

on BBB

5 years ago

Online purchase of major, horrible experience. I went to purchase a major appliance. I applied for the Home Depot credit card and went to make the purchase. The order did not go through, so I called. I had a limit of $500 on the credit card & I was told to purchase a gift card to get the order to go through as I was unable to use another credit card since Home Depot doesn't allow two credit cards. Please note, I was advised of this after being on hold for 15 minutes, an was "disconnected" = huung up on. Funny, the first thin... read more

Marcos E 

on BBB

5 years ago

On March 18 I made a purchase at the store in Simi Valley California. The items I purchased were scheduled for delivery for Tuesday March 24, or the latest Wednesday March 25. Late on the 25th, when it became clear that the delivery was not going to take place I called the store. I was informed that the delivery actually was never scheduled and that I needed to re-schedule. I asked to speak with the store manager. I was placed on hold by several agents and the phone was disconnected on three different occasions. After the th... read more