The Home Depot

Andrew Clifton 

on BBB

5 years ago

Took my money for a delivery and sold the goods to someone else left me waiting without telling me three times. First time no phone call to set up a delivery I called they set it up and no showed. When I called the next day they said oh we don't have it in stock, we transferred you to another location. First delivery attempt no show, no call. I call they say oh they ran out but will have more in a few days gave me a new date. No show no call, last attempt set up and the delivery set. No show no call. When I called they said ... read more

Hayley D 

on BBB

5 years ago

I would give them 0 stars if I could. I ordered a dryer from Home Depot and will never be giving Home Depot my business again. They delivered the dryer a week after I ordered it, and it did not heat. I called and explained this to them, so they scheduled a team to come out ONE WEEK later. So now I had to wait a total of TWO WEEKS to dry my clothes because they sent me a broken dryer and didn't test it thoroughly enough while they were here. Fast forward one week and the service team came out and said "Yeah, it doesn't heat. ... read more

Charles W 

on BBB

5 years ago

During the Covid 19 crisis I expected some hassles out of the norm. This was just ridiculous. I ordered on line to pick up at the service desk of the Queen Creek, Arizona Home Depot. The website told me the order would be ready the next day. Go to the store and there is a line with 5 or more employees watching, but only two people manning the customer service desk. Took forever. Found out after waiting, the computer REALLY MEANT TO SAY the order would take T-H-R-E-E days to pick. This is an order of a couple of types of wash... read more

Pula D 

on BBB

5 years ago

Home depot's delivery service is one of the worst I have ever dealt with. We placed two orders totaling over $3,000 neither. Neither has shown up. Repeated calls to their customer service line are a joke. I don't know how these guys stay in business. 

Angie W 

on BBB

5 years ago

I ordered two smoke detectors online. I logged in and after putting in my zip code it automatically pulled up that the store we shop at was local within minutes from our house. So I ordered the two smoke detectors and when the order was completed it came back that they would be sending our order to a Home Depot that was over a 2 hour drive away. When I called the Home Depot customer service number provided and waited an hour to speak to an associate, I was told they were unable to do anything about it at this time. But if I ... read more

Jared 

on BBB

5 years ago

During a pandemic, I ordered a pickup for washing machine parts. 3 days later, they hadn't done anything. I called them, messaged them on twitter, and their website. They refused any assistance. After cancelling order, they refused to give back my money. I'm still waiting for the money back, so that I can wash my family's clothes. They lied about how long it would take, resulting in me placing an order with them. Had they been truthful from the start, I would have found another company. Now they are holding my only money hos... read more

Jared O. 

on BBB

5 years ago

During a pandemic, I ordered a pickup for washing machine parts. 3 days later, they hadn't done anything. I called them, messaged them on twitter, and their website. They refused any assistance. After cancelling order, they refused to give back my money. I'm still waiting for the money back, so that I can wash my family's clothes. They lied about how long it would take, resulting in me placing an order with them. Had they been truthful from the start, I would have found another company. Now they are holding my only money hos... read more

JessK 

on BBB

5 years ago

Home Depot lost my online order (I can only assume since it's been a week since shipment and no updates have been sent), could potentially be a. Issue with UPS however I can't figure it out because I've sent multiple emails with no response and am currently sitting on hold with customer service. I've been on this line waiting for "the next associate" for over 2 hours. I have no other form of communication for these people and I just want to know where my order is. I understand if it is delayed but I need an update which I cl... read more

Georgette shawki 

on BBB

5 years ago

we went to Home Depot to purchase Anderson widows for our new home .Jeff on the pro desk in Bellingham ma helped us by taking the blueprints going over them we where there for two hours meeting one off Jeffs comments was the bathrooms windows suppose to be ordered with tempered glass thats the code .the order was around 20.000 dollars we paid in full .the windows was delivered installed .when the inspector came over we did not pass the inspection because one of the reasons the bathrooms windows where not tempered glass ..i c... read more