The Home Depot

Tonya M 

on BBB

5 years ago

We received an email after we finally received a case number for a greenhouse we ordered mid April to be delivered 5/5. This is AFTER the shipment was suppose to arrive and AFTER 4 hours yesterday to attempt to see what was happening. We were dropped several times after waiting over 30 minutes. Then to be told by the CS, Home Depot knows nothing and the shipment will get here when it gets here due to Covid. I have worked in logistics for over 20 years and find this outrageous. The Covid has impacted the supply chain in certa... read more

Kirk B 

on BBB

5 years ago

Store location: Bakersfield, CA Rosedale Highway Last week I called the pro desk and place an order for fencing and some supplies. I was told by the person on the phone it would be ready at 12:15, mind you this was at 10am in the morning. I asked if I could get a call when it was ready and was told no, just to be there at 12:15 to pick up. I thought this was strange considering how busy they have been but was like "ok". I showed up at 12:15 and gave someone my order number, they came back a few minutes later and said it w... read more

AdamB 

on BBB

5 years ago

COMPLAINTS FILED WITH YELP, BBB, FACEBOOK AND OTHERS N Oklahoma City ********* Quail Springs ********* I am not one to write formal complaints and I haven't filed any complaints with any company in almost 10 years. I am a business owner myself and hate to see any complaints, especially when it could've easily been avoided. With that beingÂsaid, I know it's a hard time currently for businesses with all the public concern about Covid19. In early April I needed an extension cord so I ordered one online for curbside pick-... read more

Sheila C 

on BBB

5 years ago

THIS IS THE EMAIL I SEND TO COSTUMER SERVICE, AND THE WHOLE STORIE. IS ABSOLUTELY OUTRAGE, UNACCEPTABLE. I HAVE PHOTOS AND PROVE. "To whom It May Concern: Since yesterday I have been trying to find words to express my discontent, my disappointment, the humiliation and my astonishment at the management, security, lack of professionalism and care for the public health that Home Depot is offering to the assiduous and so valued customers for this corporation , not only national but also worldwide, and the disgrace and carel... read more

Lashandle M 

on BBB

5 years ago

I wouldn't rate them one star if I had a Choice. I ordered a ceiling fan for my grandmother's birthday, paid for expedited delivery to be received May 1, 2020. I never received anything. I get an email May 1, saying that I would receive May 5, 2020, after my grandmother's birthday. Well after trying to call numerous times, waiting hrs on the phone, no one picks up. They send automated emails as responses, so finally today, after, telling them I was going to notify the BBB, they email me back saying that my new delivery date ... read more

Craig W 

on BBB

5 years ago

I ordered a window sash and paid for it. I was instructed to wait for a phone call when it arrived in the store. Was told it would take weeks. I received a call last Wednesday, and on Sunday I went to pick it up. After waiting 25 minutes I was told it was returned because I did not pick it up. I tried to reorder and that cost $12 more. Not even I am sorry. The excuse was we have been busy. I received only the one phone call. Make me want to go to ****** forever. 

Thomas P 

on BBB

5 years ago

I have made purchases at the Home Depots locations throughout the D.C., Maryland, and Virginia (DMV) area over the last year. My in-store shopping experience is 100% satisfactory because I am able to go in and find exactly what I need to get my job done. However, regretfully I compose this review today because I have a 0% satisfactory rating for Home Depot.com's delivery service. I have recently had three major deliveries totaling over 7000.00 USD brought to my home, and aside from the damaged materials I have received (and ... read more

Elle W 

on BBB

5 years ago

They sold me something they didn't even have and then refused to give me my money back. I tried to make a purchase online - pick up in-store order. A couple of minutes after the order went through I received an additional email confirming that my order was canceled and that my refund had been issued and I would receive it in 3-5 business days. This was because what they had sold they didn't actually have. I had used a gift card on that purchase and so I called in the online help and waited on hold for 50 min just for the... read more

Jennifer Lucas 

on BBB

5 years ago

As both a landlord and home owner, my husband and I spend a good amount of time in home improvement stores. Our most recent service we received from Home Depot however, has caused them to lose any further business from us. We placed an order at the beginning of April for a washer and dryer set to be delivered to our new home on May 5th. A week before our set was due to be delivered I even called Home Depot in an effort to make sure that the delivery was still on track, and was assured it was. Come May 4th, I received stating... read more