The Home Depot

C. 

on BBB

5 years ago

I am writing to file a complaint about the 'customer service' or lack thereof I received yesterday at the Home Depot Olive Branch store # 8469 location. I'm very disturbed and concerned with what took place. To put things into perspective, the purpose of my store visit was to purchase molding. I was quickly able to find what I needed, headed to checkout, and was assisted by a lady ID'd as Dale at checkoutwho by the way was extremely polite, helpful, and made the transaction as smooth as possible. However, once the transactio... read more

Austin G 

on BBB

5 years ago

Ordered a King 8" Drillpress online. I got an email conformation saying it was delivered, but it wasn't delivered to my address. I got a phone call from a neighbour saying my drillpress was delivered to their property, and that the delivery person tossed the box over their fence and it landed in some plants damaging them and some other associated landscaping. The waybill clearly had my name, address and phone number. I've been waiting two days for a callback. This is not the first time I have had issues with Hom... read more

Anes P 

on BBB

5 years ago

Ordered a Chest freezer that was advertised to be delivered Thursday, May 14th, On the morning of Thursday I get an email saying it has been delayed for 2 MONTHS until July 15th!! Not doing business with Home Depot again. 

Giovanna C 

on BBB

5 years ago

March 31, 2020 I bought a Whirlpool refrigerator at Home Depot, the refrigerator was delivered on April 9 and the person who made the delivery said that we should wait 3 days for it to cool down well, but I kept waiting for one more day and it didn't cool down. I decided to go to Home Depot and claim and a representative indicated that I should submit my claim directly to Whirlpool since Home Depot did not make returns. I called Whirlpool many times to request the change and they told me that by policy they did not make chan... read more

Tonya B 

on BBB

5 years ago

Extremely disappointed in Home Depot and the way they handled this situation... I ordered some vinyl plank floors on May 9th 2020 for $0.04 a sq ft. I was shocked and excited to find floors for this price so I ordered immediately. I knew it had to be a mistake but it's not my mistake nor should it be my problem. I should get what i paid for. Instead, my order was canceled (NOT by me). Annoyed I called customer service and after waiting on hold for an hour (literally) I finally talked to a very nice customer service repres... read more

wolfrr340@gmail.com 

on BBB

5 years ago

I was a Home Depot customer for over 30 years and I have come to my wits end. Let me explain. First, I enrolled with there credit card. I charged something for $39 and paid via the on-line process. After several weeks, I got messages saying my account is delinquent. I called and said I paid for this. They said ok, they will check into it. This kept recurring every week for about a month, saying my account was delinquent. After the 5th or 6th time, I was told to fax them my cancelled check. I did and still received delinquent... read more

wolfrr340@gmail.com 

on BBB

5 years ago

I purchased a gas stove, which had a huge discount and it was to be delivered on a Tuesday and I did not received, but got it on Wednesday. No big deal. However, when I received the stove, I saw a dent on the front of the stove as well as numerous scratches on the bottom ten inches of the right side of the stove. I went to Home Depot, hoping I could get some satisfaction, but was told I had to call someone and they would put me on a list of returning calls. They said it would be sometime during the day for me to get a return... read more

shawn 

on BBB

5 years ago

Been over a week and no response from them on any platform about an order I had cancelled I think. Associate on phone said order cancelled after 2 hours and as soon as she says it the line goes dead, Really? I'm not calling back to sit on phone for another 2 hours because they have no staffing. I've emailed, and reached out on several social media platforms and received Zero response from them anywhere. I hope they don't expect a payment on their card when the payment come due cause they aren't getting one. So upset at mysel... read more

ES11 

on BBB

5 years ago

BEWARE! We ordered flooring to be replaced at the Panama City Beach, FL Home Depot and it was a disaster from the beginning! First off, they told me that the tile would have to be removed in order to install a floating wood floor and charged me $4,700 for the removal. Only to find out that wasn't necessary and in order to match the bedroom floors we had to build the floor back up with OSB to the height it was with the tile. Which cost us a lot more money. Then, they laid the floor in the opposite direction we agreed on and v... read more