The Home Depot

isabel O 

on BBB

5 years ago

We purchased a refrigerator under the warranty cover for 5 years at Home Depot. Since we got the appliance I had file 6 claims already for the same issue. They had repair multi time and nothing fixed the issue. Since, May 1, 2020 I filed a claim and one month later I still don't have my refrigerator working. I spoke with 4 different supervisor already and none can't resolve my problems. I had multiple technicians come into my house already exposing my family and I. My warranty covers a replacement and is already multiple tim... read more

Ji S 

on BBB

5 years ago

Repair service for appliances very very poor. Bought a display model washer & dryer. Delivered End of March. I'm returning both back to the store. Service people ordered the wrong part that is missing & broken. The dryer no longer heats after 45 days. Guy told me it's not covered under warranty. BUNCH OF BS. This is brand new. Repair guy told store I threw him out of my home. I did not. I left the laundry room to get my husband. I closed the door behind me cuz I have 4 pets in my home & didn't want them to get loose cuz ... read more

Teresa R 

on BBB

5 years ago

I'm awaiting a delivery. Yesterday over 1 hour wait on phone to talk to representative. It showed as delivered which is why I called. Home Depot said on its way and they had several deliveries in my area and they would call 1/2 hour before. Even tho curbside delivery specifies they will call 4 hours before to set up delivery window. showed as delivered - which is why I called. As it wasn't. So nope! The text Home Depot sent me to check delivery is not active. Called today. Wait time was less. Seems delivery info was updated ... read more

Sharmila J 

on BBB

5 years ago

Home Depot hires third-party vendors that are questionable. For example "***** ****". This is an AC company that are scammers. My AC is only 3 years old and the third party company recommended by HomeDepot went out of business and sold their Contacts to *******. They are another scam AC business. HomeDepot refuses to do anything about my AC which started to leak in year 2. They stated they are not responsible. I gave them so much of my business. This will be the Last! Goodbye HomeDepot! 

David H 

on BBB

5 years ago

How can you run a sale with NO PRODUCT? Placed an order for 4 appliance package at Home Depot Vero Beach, Fl. On April 28th. Was told delivery would be May 27th. On the evening of May 26th received phone call from HD saying delivery would be delayed until June 9th, and possibly June 14th. Outraged we re-visited the Vero store and canceled our order when the clerk explained (nicely) that the Manufacturer was hopelessly backlogged. I neglected to mention that on the morning of March 26th we double checked with the Vero store t... read more

Dennis N. 

on BBB

5 years ago

Ordered a new refrigerator on *** 17, 2020 to be delivered on *** 28, 2020. Get a call on the 27th from the delivery driver that he will not be able to deliver it since Home Depot didn't send it to him. The day of the delivery I see the website has been updated with a delivery date of July 29, 2020 over a month and a half after I ordered it. I will never order a major appliance from the Home Depot again! This was the Georgetown Texas store. 

Scott T 

on BBB

5 years ago

Homedepot.com has poor customer service. The only method of contact is a phone with at least 45 minutes on hold. And after two 1 hour calls to homedepot.com customer service, my issue still is not resolved. Absolutely no response from homedepot.com customer service. Absolutely ridiculous to not have email as an option for contact or another method to avoid the excessive time on hold. I ordered two floodlights from homedepot.com on 5/8/20. I have an invoice for two lights, a packing slip that says two lights shipped, but only... read more

Deborah 

on BBB

5 years ago

I had the Home Depot provide a quote for a kitchen refacing back in February of this year. I had the final measurements for the cabinets and the countertop measurement completed. Then this pandemic came about. I understand everything was at a stand still for a while. I went into the Home Depot in my area and was informed the work has started back up. I have called many, many, many times trying to find out the status of my installation with absolutely no returned calls what so ever. at this point I am tired of leaving message... read more

Dan G 

on BBB

5 years ago

I placed an order through the Home Depot app. Fourteen 2x4's and four sheets of plywood. All was listed in stock. Two days later the order was still "In Process". I had tried to call the store FOURTEEN times and not one person answered my call. NOT ONCE. I tried calling the Corporate Home Depot customer service line and NOBODY ANSWERED. I successfully cancelled my order while the charge was still PENDING. Gonna go to Lowes instead. Woke up today, the day after I successfully cancelled the order and the pending charge WAS NOT... read more