The Home Depot

Sharon B 

on BBB

5 years ago

They have the worst customer service. This company does NOT care about their customer at all. I have been on hold 45 minutes to their stupid chatter nearly going insane. Nothing you could buy there would be worth their treatment of you. I have an on-line 43.00 purchase that is about a 2 months old of a dog door. It doesn't fit and I need to return. There is no way to return online and it is not an exception item. It does not give me an option online to return. I have been holding hearing about coughing in my arm, what their ... read more

Thomas W 

on BBB

5 years ago

Ordered a refrigerator and microwave. Delivery guys show up and I know this because their office calls me and says they cannot make it down my driveway. I walk up to the end of the driveway, and tell the guys that a moving van was just down the driveway, much bigger than their truck a month ago. Driver is like talking to a door knob, says his boss won't let them go down driveways like that because it will bust out the cab lights. The truck might brush a leaf tops... I call the carrier's office and the person I am speaking to... read more

Kristi W 

on BBB

5 years ago

On May 31 2020, I made my first ever purchase, online, from Home Depot. It will be my last. Worst experience ever. I purchased porch railing that was supposed to go to Bloomsburg PA. I waited for a confirmation email and nothing came. I could not get through Monday. I attempted to call customer service Tuesday. I got a hold of a gentleman and he apologized for me not getting the confirmation email and sent it to my email. After getting off the phone with him, I viewed over it. I scrolled down to see that the pick up store sa... read more

Scott B 

on BBB

5 years ago

As a rule, I really like Home Depot and until the covid19 I went there often. Since the stay at home order I have purchased multiple times online. Today I went into the store. I had a mask and gloves on and I noticed most of the customers were wearing masks and trying to practice social distancing. The store employees were not! I only saw 1 worker with a mask. The way the check out is set up, I had to use the self service and was forced by pathways set up by the store,to get within 3 feet of the cashier watching over the sel... read more

Michele W 

on BBB

5 years ago

I purchased a sliding glass door for my home last year. The installers were EXTREMELY unprofessional, damaged my blinds and a statue, did not complete the job correctly and had to come out to fix my screen door three times and it still does not close completely, so much so that a lizard was able to get into my home through the gap in the door. The install company refused to fix the screen any further and Home Depot was a horrible mediator. The store manager promised me a $100 credit and replacement blinds but never came thro... read more

Michael 

on BBB

5 years ago

I am a Home Depot cardholder and I shop at home depot at least once per week. I love this store. However, Home Depot should be ashamed of themselves for continuing to sell Samsung Refrigerators on their floors. I paid close to $4000 (which included a 5-year warranty) for a 27.9 cu. ft. Family Hub 4-Door French Door Smart Refrigerator in Stainless Steel with FlexZone Model: rf22n9781sr from this store and it only worked 3 months before the ice maker stopped working. I googled my issue and it turns out this is a KNOWN ISSUE. E... read more

Kurt Z 

on BBB

5 years ago

If I could give them less than 1 star, I would. It started out as an online curbside pickup order done on 5/28/2020. Now 3 fulls days ago. 4 if you consider they don't do curbside pickup after 6PM. We kept waiting for confirmation to come and get it. The online site did say they were experiencing delays. Fine. I called 2 days after the order to be told by the Barboursville, WV customer service desk that they were running behind and they would check into it and get it done ASAP. Not a problem. I tried to get some idea as to h... read more

Daniel P 

on BBB

5 years ago

If I could give a minus 5 star review I would. Judging by the Home Depot canned responses to other complaints below I realize Home Depot doesn't read the complaints or give a **** about them. We ordered a dishwasher online (and paid for it, over $1300 with delivery and 5 year maintenance), and it is now Saturday May 30th and still no dishwasher. I called yesterday (for the umpteenth time) after long wait answer times (never less than 30 minutes, often 45 minutes or more) and then get transferred to a "Resolution Specialis... read more

Ken M 

on BBB

5 years ago

My online order completed and left off ALL of the appliances that I ordered, causing me to have to place a second order. Then I get another email in the middle of the night saying my original "order failed" and to call to rectify it. After waiting on hold almost an hour, for the third time!!!!! The representative was able to confirm the "order failed" email was sent in error. Home Depot took three hours of my life on hold listening to your hideous CORONA Virus tips over and over and over. Home Depot is not the CDC, leave the... read more