The Home Depot

Joe P 

on BBB

5 years ago

Placed order on May 8 for patio table & chairs. We were to receive it by May 28 Called and store could not ship. Customer service said they would ship a different set with a discount and free shipping, by June 4. Called on day of delivery and they said the shipper did not have the tracking number and they would have to check on it. Today June 9, email from them saying manufacturer cannot get the order to us for 5 weeks, now I have been calling the customer service number to no avail. After reading the reviews I can understan... read more

M.H 

on BBB

5 years ago

Where do I begin. Ordered material for a project and spent over 2k but once it's ordered you're on your own. Took weeks to process the "garden soil" order only for them to have sourced it to a local supplier who doesn't even have garden soil. When you call customer service at minimum you're on hold for 45 minutes. The first time I called the associate must have muted me but I was able to hear her wonderful conversation about her sex life and how her man is cheating on her and how she was going to fight the woman. Next I got ... read more

Digitalusa 

on BBB

5 years ago

They offer the curveside pick up but I had to wait 20 minutes at the curveside designated parking spot until I realized nobody was bringing out my merchandise. So I had to get in the store and picked up myself. I complained to the customer service clerk but she just played dumb no responding to me. I guess she is so used to it by now... The worst shopping experience for me. 

Tasha V 

on BBB

5 years ago

I order something May 11th, and still have not received it, I was initially told it would arrive May 16th, then when it didn't arrive and after a total of 8 hours waiting on the phone trying to get a hold of someone, they told me my new scheduled day was May 26th. It's now June 8th I've again spent a total of 8 - 10 hours on hold and the one person I got a hold of says he can't help and put a ticket in. I still have no answers but see that my package has been delivered to my area since May 27th...I even called the carrier Da... read more

Lauren S 

on BBB

5 years ago

Giving them a one star because I won't be able to write this review without putting something. If it were up to me I wouldn't give them any stars or any of you money. We spent $1,500 on fencing (panels, concrete, posts and so on) back on May 2nd. Our order had to be a special order because the fencing we needed wasn't available in the store as well as my husband is in the military and wanted to use his discount.**** (the manager) was helpful at first to create this order for us. He let us know that the order would be deliver... read more

J. Y 

on BBB

5 years ago

We placed an order online the first week of June and received an email on Friday June 5th that the items were ready for pickup and would be available until Friday, June 12th. On Monday, June 8th just after 1:00 p.m. we went to the store to pickup the items at the customer service desk, as instructed in the email. The employee looked for our items but was unable to find the order (she found it in the system but was unable to find the physical items in their storage). A comment was made that the orders had been "moved around" ... read more

Kristine P 

on BBB

5 years ago

May 17, 2020 my dryer was getting delivered after a week with no dryer. Paid for hookup to the gas and haul away for my old dryer. Delivery people Came in and told me they couldn't do it. Closet door was in the way and washer was in the way of the gas hook up. So they proceeded to take my new dryer and leave. They were in my home literally 5 min and they were very impatient and it was clear they couldn't wait to leave. My neighbor even tried asking them what the issue was and they said can't do it and we're leaving. I said w... read more

Carrie C 

on BBB

5 years ago

Poorest service I've encountered in a long time. Spent 1600.00 est. for insulation and 24hr use of the atticat machine. Well got home didn't have the coupling to hook the hose to the machine. Called the store and waited 30 plus min on phone to see if they could find it. Nope. No coupling. Told only option was to bring it back, get a refund and good luck. I asked them how was I going to blow insulation in the attic. They said go to another store and see what they can do for you. Bring back the 45 packs of insulation and we wi... read more

Melissa S 

on BBB

5 years ago

Our opinion is SHOP LOWE'S!! Never ever will we purchased any appliance (or anything else) from Home Depot. Our experience is a nightmare and on going for what will be almost an entire month and we still have not been provided with working appliances. Appliances delivered did not work/were broken and we contacted them within 24 hours (their policy gives you 48 hours so we we were well within the window). They would gives us a date to come fix it and/or replace it and not show (and then accuse us of not being home and we can'... read more