The Home Depot

gary n 

on BBB

5 years ago

Say order will be delivered in a few days. Then they don't bother to give to shipping for a week. This has been a recurring problem from the Home Depot. 

Laura G 

on BBB

5 years ago

Poor online customer service. Wait time was over 1 hour and no one was able to give me accurate answers on my order and delivery. They canceled my order without giving me any notice. Delivery dates changed without my consent. Was transferred to many people since no one could figure out the status of my order. Will never order from Home Depot again. 

Alana B 

on BBB

5 years ago

Home Depot is fine if you're buying something simple in store, but be very wary if you decide to get something shipped to store. Placed an order to send a washer to my store on May 18. Arrived in Westfield, MA on June 1 only to get stuck there for almost two weeks when my item was supposed to be at my target store on June 8. June 13 I contact customer service only to be told they only know the info I've been given and that they can't get ahold of anyone to find out what happened to my item. Was told they can reorder it and t... read more

Stephanie P 

on BBB

5 years ago

I have spent so much money at the Home Depot, for personal purchases and for the company I am employed with. Two days ago, at 8pm (right as they closed), I purchased a $350 water pump for a job site. I was treated as though I was a thief or maybe it's because it was close to closing time, but the employees were rude and rushed me. Lo and behold, I left my receipt at the self scan (because that's the only register type they offer), and I assume the employee rushing me out of the store thought it would take too much time to sa... read more

Robin 

on BBB

5 years ago

I placed an online order May 6 2020 for a patio couch. Every time I checked on it they informed me that I had the wrong information. Finally on May 24 I talked to someone in the head office in Toronto. This was after being put on hold 3 different times for over an hour. They verified my information and cancelled the order. They promised to send me a gift certificate for $100.00 for my trouble. On June 5th couch arrived. I called and again after almost an hour on hold they told me they would arrange a return ticket. This couc... read more

michael m 

on BBB

5 years ago

Employees were not wearing masks (june 9th, 2020), some had them hanging around their neck, customers didn't have masks on. I felt very unsafe in the store. 

Judy R 

on BBB

5 years ago

Purchased LG refrigerator 2 years ago from Home Depot quit working can't get any service from LG 

Alex S. 

on BBB

5 years ago

I've never had a good experience with them in terms of ordering large items for delivery. They NEVER deliver on time, always postponed LAST minute, and when they come they're typically damaged. Twice now I've ended up requesting money hack and purchasing from another store - and getting a refund is also a production. I gave them a second chance, and can officially say I will not be shopping with them any longer. 

Jericho K 

on BBB

5 years ago

I used to love Home Depot until we had to order a few things for delivery. Our first delivery order we were missing the saw horses and it still says they are scheduled for delivery in May and it's now June 10th. We ordered another separate order and 1 of the 2 items was not delivered again. We called customer service and let them know the issue and they said it would be resolved and here we are 3 weeks later with no credit. We then ordered for pickup another order in the morning and I received no email or phone call by the e... read more