The Home Depot

Mitch R 

on BBB

5 years ago

Worst Customer Service Experience Experience Ever! My wife and I worked with Steve at the Burnsville, Mn store to order new vanities and cabinets for all three bathrooms in our home. Steve was impatient and didn't listen well, constantly interrupted. After getting an estimate for the new vanities Home depot sent out a person to measure and provide an installation estimate, the estimate came back $700-$1200. With the vanity and installation estimates we decided to order the cabinets and pay, plus we ordered counter tops and t... read more

Sara G. 

on BBB

5 years ago

absolutely horrible. I have waited months for a fence it comes completely shattered and broken. Employees tell me im basically out a fence. No one answers phone. I keep getting sent to other people. Not to mention we own a company that does year round buisness with home depot!! We are out sourcing and going else where. Completely unacceptable!! Should be ashamed!! 

JReynolds 

on BBB

5 years ago

I will never purchase from Home Depot again. I have been waiting 5 days for a toilet/install. Toilet was supposed to arrive Friday and install Saturday. I called Home Depot 13 times on Friday after realizing the tracking number they provided was bogus and went to a website that didn't even exist. On Friday my calls were disconnected twice, one time I got a rude person that told me I was at the wrong prompt and my problem wasn't hers, so I hung up and tried again. Was on hold twice for over an hour. Last person told me instal... read more

Jessica D 

on BBB

5 years ago

I placed a large online order that will be shipped in six phases. When I placed the order, I was unable to login due to system error so the order is not associated with my account. I asked a CSR if I could later associate the order with my account and she said no. When I placed the order, it switched the name of the city to a place that does not exist. I called to change the address and was told by two different CSRs that I would need to call every time a shipment had tracking (six times!) so that they could then call UPS on... read more

Matt J 

on BBB

5 years ago

Flowery Branch Home Depot has very bad customer support. The online order part of home depot was also very bad. I tried to include a pallet of cement on a home delivery of lumber and home depot online would not cooperate. Called and waited on hold for 45 minutes all for the home depot assistant to hang up on me. Seeing as how home depot online did not want to help in delivering the cement, I decided to drive to the store itself to pick up the large order of cement and brought my 68 year old father for help. Upon getting ther... read more

Julie H 

on BBB

5 years ago

I placed an online order for rubber mulch on May 16. It was supposed to be delivered on June2. Never heard another word about it. I called customer service on June 2 and after I was on hold for 70 minutes I was told it was in Backorder and no estimate for deliver but I could call the vendor directly. She gave me a number and I repeated it back to make sure it was correct. Called and that number was not in service. Called Home Depot back next day to cancel order and was on hold for almost two hours. That person said I could n... read more

Jesse J 

on BBB

5 years ago

I got a recorded message on Friday evening that my generator would be delivered on Saturday and would receive a call 30 minutes prior to delivering. Saturday I got a text@10:45 that my order was delivered at 8:07. Long story short my order wasn't delivered and Home Depot had no clue. Never us them again! 

Rick P 

on BBB

5 years ago

The Home Depot refused to accept return for store credit even if their official website clearly indicates they accept non-receipt returns. My friends bought 5 items from Home Depot and gave them to me as wedding gifts. They did not give me receipts; I feel awkward to ask for receipts from them. I found that I don't need these items at all and would like to return them. The Home Depot website return policy says that they accept non-receipt returns for store credit. I brought these to a local store in NJ (7605 Tonnelle Ave... read more

JackieR 

on BBB

5 years ago

I called in the the store for assistance with a promo code so i can purchase the deal of the day (Dyson Ball Slim) the representative that called me proceeded to tell me that her manager has given orders NOT to assist with this issue, she told me my only option was to provide my number and she can "try" to get back to be after hours. I explained to her that the deal was only good for another 5 hours so that doesn't work and I wanted to apply the promo code that but needed help with the error it was giving me when placing my ... read more