The Home Depot

Joe Repp 

on BBB

5 years ago

My gas dryer vent was installed against manufactures recommendations by appliance installation company chosen by Home Depot. This fire hazard was not fixed when brought to there attention because I didn't realize it before a year. They put two 90 degree elbows and bent the rigid vent pipe 180 degrees and behind my dryer that had 6 inches of space. The pipe was half crushed in the process. They could have gone straight out the back( as recommended) of dryer to the vent directly behind it in the wall which was aligned with it ... read more

maura s 

on BBB

5 years ago

Horrible costumer service. was going to have windows installed by them and had to called 2 weeks after ordering them due to a emergency with my house. both the sales rep and the area manger were rude when i spoke to them about this emergency and how i had to cancel the window order totally. I was sworn at by the area supervisor and the sales rep was not a help. He never told me what i was singing and was more interested in his daughters panic attack on the phone while he was doing business with me. Now Home Depot is trying t... read more

wolfrr340@gmail.com 

on BBB

5 years ago

I have had a monthly problem with the payment system at home depot. I have called them frequently because I keep on getting past due emails. After talking to an agent that I thought resolved my problem, I am still getting an email saying I'm past due, which is false. The last agent I talked to said if i pay $30.00 all the other charges(late payment fees) would be reversed. On 6/17/2020, I got an email again saying I'm late in my payment which said I still owed $71.00. I have spent hours upon hours to get this straight and th... read more

4322 Waterford Cr 

on BBB

5 years ago

I am very disappointed with this location of Home Depot(HD) Canada(Etobicoke-7011, located on 193 N Queen St) and HomeDepot Canada support (1800 does not answer the phone or their email support (aside from their first automated email) I will outline my experience and my opinion on the use of COVID 19 as a response. First, prior to visiting this location which was completely out of my way, I first checked inventory on many of the nearby HD. I chose this one based on the brand usually was good on service, and assumed it t... read more

Kendall C 

on BBB

5 years ago

My vehicle was broken into today in the parking lot of my local Home Depot off north parkway frontage rd in Huntsville, AL. I went to customer service to seek help, and was not allowed a chance to talk to the manager or security. I was told to call the police and file a report very unapologetically. I had to wait five minutes for her to tell me she text the manager about it but that's all. I was never asked what was taken, what vehicle, what the men I thought did it looked like, where I was parked. They seemed like it was an... read more

Brianne D 

on BBB

5 years ago

If I could rate Home Depot Canada 0 stars, I would. I made a purchase on May 3rd and was given an order confirmation and order tracking number. Their website said to expect delays due to covid 19, but that they would do their best to ship out the order within 72 hours. I waited for one MONTH, each day checking the progress on my item to see that it still had not even shipped. I did not recieve any emails about my item or any sort of update to my order. I decided to call customer support to see what was going on. I waited on ... read more

Teresa B 

on BBB

5 years ago

I've been trying to reach Customer Service for a month. Not too happy. I ordered a sectional sofa online on March 24th,2020. I paid a total of $854.00. It was delivered around April 9th,2020. I was very pleased with the product but a month ago I noticed the material is pulling apart at the seam. I've tried calling numerous times and have been put on hold over 45 minutes each time and still have not talked to anyone about this problem. I feel they should replace it or give me my money back. I wish I could have discussed this ... read more

Jay 

on BBB

5 years ago

I made an order in April and was sent a shipping confirmation update. It's the middle of June and I have yet to receive my order. In reality, it appears a shipping label was only created and the order wasn't actually fulfilled. After many failed attempts to contact Customer Service (phone line was "at capacity" and would hang up), I finally got through to someone who said I would receive an update on my order. I never received an update. I checked online, and the products are now listed as out of stock (never received notice... read more

Yury O 

on BBB

5 years ago

STRAIGHT TRASH HOMIE! Delivered a broken vanity two times, had to wait 3+ weeks each time to get it, done with this POS company. Learn how to package your vanities instead of throwing them off of 5th floor windows onto a truck K THANKS!!!