The Home Depot

patrick b 

on BBB

5 years ago

I would love to give them zero start but 1 is the minimum I can select I tried to purchase a dryer 1 week ago and I was promised a delivery today on June 25. I was supposed to get a phone call around 4 pm the day before... I took a day off and so one. the day before, I ended up calling them only to be put on hold for 1 full hour. When I finally got a human on the line, the not so charming lady operator told me that it wasn't her job to know (funny, I called the phone number on the invoice to get delivery update and ass... read more

Joshua Q 

on BBB

5 years ago

Homedepot has refused to cancel an item (AC unit) or issue a refund that they have had out of stock for over three weeks now. Customer service said they would cancel the item and notify me by email they were doing so on multiple occasions, but this never occurred and I have had to call back multiple times asking for this to be done with no success. I was informed that I could also just return the item to the store once I receive it and they would issue a refund then. Also I feel I should mention they have this item in stock ... read more

joe w 

on BBB

5 years ago

On 6/15/2020 I ordered a tool from Home depot on line for ho.e delivery. Promised delivery date was 6/25/2020. On 6/24 I checked tracking and home depot generated a shipping label on 6/20 but never mailed package. So here i am 10 days later asking if it shipped. The rep I spoke with says it *** have shipped but not updated in computer Still shows delivery as promised on their end. Blaming the mix up on covid 19? I was then informed they could compensate for inconvenience and confusion if I would just wait and see if the pack... read more

Dion B 

on BBB

5 years ago

I have spent hours on tbr phone waiting for customer service, just to have them hangup when they answer or say hold on for a minute and transfer me back to the start of the IVR. They say they have a virtual hold but of the multiple requests, only one was honored just to have them transfer me to a third party lumber supplier receptionist who does not deal with the public, I have been waiting for over a month for my order to be completed, they keep on charging my credit card for the order and then refunding it again (12-15 tim... read more

Matt B 

on BBB

5 years ago

I bought a refrigerator from The Home Depot three years ago. I opted for the five-year protection plan because the coverage looked impressive. Yah, until I had to open up a claim last week. I'd advise against anyone buying appliances and warranties from The Home Depot. Here's why... My fridge started leaking from underneath. I pulled it out, checked the lines. All looked good. I suspect it to be a condenser or fan since the ice machine is running fine with no leaks. Last Tuesday, I called the warranty line and opened ... read more

cindy F 

on BBB

5 years ago

Horrible customer service. I ordered a rug and outdoor sectional 3 weeks ago was told up until 2 days ago everything was coming. Today I callen to follow-up to.find out gheh cancelled everything without gelling me or refunding me the money. The excuse I got was due to the pandemic foimg.om.yneu haven't been told yet that there was an issue 

Kirsty P 

on BBB

5 years ago

I have shopped at Home Depot for over 20 years. Never again. People don't have jobs right now but customer service via telephone could be manned by remote people. I have spent three hours today chasing up an order that was supposed to be delivered yesterday which was a $3000 order and another that is. $600 the response is would you like to cancel your order? Are you serious!!! During this situation for a store that was classified as mandatory the service is the worst I have ever endured. Moving forward I will find an alterna... read more

Steve K 

on BBB

5 years ago

Horrible in-store customer service wiped out the good customer service I got from the 800 line. Paid 79 dollars for express delivery of landscape edging which I ordered on June 3rd to be delivered June 15th. Got a call from the Danvers East store stating they don't have the items in stock? I asked how could they not have the items when I placed the order giving them almost two weeks to have enough stock to deliver. I was given no good answer, just an alternative to switch the order to the Salem store with a new delivery date... read more

Whitney W 

on BBB

5 years ago

If I could rate no stars, I would. Our family first drove 30 minutes to Logansport for two 24 inch wide pantry cabinets. Kristen and customer service were very helpful locating the cabinets we needed (although at another location), helping us apply for a Home Depot card, getting online, ordering, and paying for said cabinets in order to guarantee we could pick them up ASAP. We then drove an additional hour and a half to Noblesville to pick up our cabinets. While there, we picked up paint, primer, brushes, etc for the cabinet... read more