The Home Depot

Noreen M 

on BBB

5 years ago

Horrible customer service.!!! We are trying to get measured for a storm door. They never contacted us for a measurement date. Called multiple times but the extension had their inbox full. We finally got through, and they said they had already made an appointment for us. We were never told. We waited, and waited. No show. Cannot contact store. as No one knows which department is responsible. 11 days have past since the invoice has been created. They need to supervise their contdactors. 

Kevin W 

on BBB

5 years ago

Went to the local Home Depot to purchase material to do some deck work. Spent over $3000 and when the product was delivered half of it was missing. I then contacted the local store about the missing items and was told they would call me back and I never received a callback after several attempts. After waiting 2 weeks I was told the item was no longer available and I had the order cancelled. I ended up going to another store to get most of the items they did not deliver that they claim was not in the store but clearly vi... read more

Joe G 

on BBB

5 years ago

Placed an order to be delivered. This order came and was left, picture taken by the driver and all. Once the workers came to start the job, we find that only half of the order was delivered. Made the call and they gave hard time stating that it was there. Finally they agree to replace the items, but first they have to figure where the the order went to. Sorry but I don't care, I need my product that has been paid for. Now, if I want them quickly, I would have to rent one of their trucks , load and bring it, otherwise the... read more

elizabeth c 

on BBB

5 years ago

ZERO STARS for Customer Service Stuart FL...Purchased a Samsung fridge for appx $1400, it arrived damaged...I understand it is an issue with the delivery company, however, when I went and spoke to the Manager about this very strange situation, where the delivery company offers gift cards for keeping damaged merchandise, answers the phone using the name of the manufacturer, she said she would immediately send e-mails on my behalf and try to figure out what exactly was going on. I left the store feeling satisfied that I inform... read more

Biren S 

on BBB

5 years ago

I ordered a Dishwasher through Home Depot's website and paid extra for the haul-away service. The reason I purchased through Home Depot is because they lead you to believe they will take care of everything, including installation and hook-up (https://www.homedepot.com/c/Appliance_Delivery_Installation). The dishwasher was delivered to me today, but they wouldn't install it because the old dishwasher wasn't already disconnected. Apparently I was supposed to get a plumber to do this, because the delivery guys aren't licensed p... read more

Bryant S 

on BBB

5 years ago

I've been doing curbside pickup because of coronavirus and because we have vulnerable household members. Today at Home Depot there employee got right up in my face (less than 18") pinning me between my car and car door. When I told him to backup he said "I don't have to because I'm wearing a mask". Had to tell him to back up again and then to very forcefully tell him to "get the f### back" before he moved. Even outside of a pandemic he would have been violating my space. Not cool at all. Also, I was there to pick up a workbe... read more

Dayna A 

on BBB

5 years ago

The worst in every way. Every experience I had was terrible: 1) Shopping in store - no one could help me find what I needed to order because the items were not in the store and several only available online. Tried to ask them for alternatives in the store and again, no help on a $1500 pending purchase (shower, hardware, shower door). 2) HomeDepot.com - First off it takes 45 minutes to talk to anyone. The item was originally out of stock then received an email it was in stock then tried to order it and could not. I was on the... read more

Kaye C 

on BBB

5 years ago

I ordered a patio furniture set on May 22, 2020. I decided to have it shipped to my home instead of the store, despite the extra 2 weeks wait, as I wasn't sure I would have a truck suitable to pick up the order. The set was to be delivered on June 17, 2020, and that was fine because my furniture would be here by July 4th. On June 17, I had no table or chairs but I received an email on June 18th saying they had shipped.. I received a phone call from the 3rd party shipper (XPO) that said they would schedule a time. On June 19,... read more

Kenneth S 

on BBB

5 years ago

Really wanted to do 0 stars like many others. Ordered a couple of appliances...trying to hand them nearly 2 grand...on May 19th. A week later we were informed the appliances were on back-order and would arrive on June 10th. I took off work to be here for the install. On June 10th (the day of delivery), we were informed that this needed to be delayed until June 27th because the appliances were still on back-order. A few days before June 27th we were informed it was delayed again until June 29th. Again I took off work to be he... read more