The Home Depot

Deborah D 

on BBB

5 years ago

Never ever order custom blinds from Home Depot. Ordered and pad $4,000.00 for 18 custom blinds in February 2020 and it is now mid July and the blinds are not installed. Home Depot sent out Blinds to Go. What a joke. The blinds came broken, wrong color, and wrong sizes. Each time they replaced a broken or defected blind that I already paid for they would insist that I re-pay for the blind and they would credit my account. I received an initial promotional price and was not honored. I was never able to speak to a manager. I ca... read more

Parul 

on BBB

5 years ago

I had a delivery scheduled for today between 7 AM and 11 AM. I was told I would get a call when the driver was within 30 minutes from the actual delivery. I did not receive a call and was in the middle of a number of things when my doorbell rang at 9:30. I told the gentleman at the door that I didn't receive a call and he just shrugged his shoulders and didn't say a word. The delivery itself was fine until 2 hours later I realized they left the box of the appliance and all the garbage associated with it next to my driveway. ... read more

Stacey H 

on BBB

5 years ago

Carpet measurements taken on 5/9/20. Carpet ordered on 5/19/20. After several mishaps, carpet installed on 6/29/20. Six weeks for carpet install when the sign in the store says seven days. Not acceptable. What a disaster 

Madison J 

on BBB

5 years ago

I was going to buy a couple of gift cards for my clients at your Apple Valley, CA Store and my tire alert went off when I passed by your front of the store, showing my left back tire at 22, with the rest at 42. I had no idea why, so I drove straight over the the Chevron in the same parking lot and looked at my tire, to find a big metal object protruding out of the center of it. I called AAA and they came out and removed the tire, and I knew exactly where it happened because the tire exploded immediately. So we called your st... read more

Jacqueline P 

on BBB

5 years ago

I ordered leaf bins on 4/22/20. Had to order over the phone because when I tried to order online it wouldn't let me pay by my Home Depot card. I needed the bins quickly, I agreed to pay $33 to get them in 2 days (4/24). They were in stock in the store in Burlington, NC. On 4/24 I receive an email stating because of COVID19 they would be delayed. I tried to cancel the order and was told I could not. I did not receive the bins until 4/30, almost a week later, and not from the store. They were shipped from out of state. I did n... read more

Doug G 

on BBB

5 years ago

Home Depot does not enforce mask wearing even though it's mandated by mayor. They have no supplies to clean carts and the check out lines are not marked for social distancing. In short it is a hot mess and a Covid hot spot. About 10% of customers do not have on masks. I will not shop there again although I've bought several major appliances from them in past. Shame on them for just not caring! 

Maria M 

on BBB

5 years ago

The Home Depot in Stafford VA (Store #4637) provided the worst customer interaction from Angela the Customer Order Specialist to the Home Depot contract Installers (RF Installation -installed door). Angela was extremely unprofessional, uninformed and rude. From the beginning of the installation process between Home Depot, the contractor and the customer (us) was unacceptable. The first time the contractor showed up, he said he was not told there was a storm door, so he could not install the door b/c Home Depot did not inform... read more

CJ 

on BBB

5 years ago

BEWARE OF CUSTOM ORDERS!!! BEWARE! DO NOT ORDER ANYTHING CUSTOM ONLINE!!!! Home Depot will drag you on for months and months promising delivery and then proclaim on the last date in the postponed delivery window that they do not know what happened to your item and cannot help you... Perhaps you should call the vendor with no reference number or help/explanation whatsoever from Home Depot. 

14413 lake crossing Dr 

on BBB

5 years ago

Trying to get a working phone number to order a replacement light for a ceiling fan that was purchased at home depot is next to impossible. And after nearly a whole day, finally got in touch with a csr, only to find out the light is backordered.... So frustrated....