The Home Depot

Scott 

on BBB

5 years ago

STRONG RECOMMENDATION: DO NOT USE HOME DEPOT FOR YOUR FLOORING NEEDS AS THEY USE A COMPANY CALLED "USIG" TO DO THE FLOORING INSTALLATIONS. I will shorten my story as best I can. My nightmare started in May, 2019 and ended in July, 2020. We contracted with Home Depot to have our existing Pergo and tile removed throughout the house, and then have all that replaced with new Pergo purchased through Home Depot. The cost was in the thousands. Home Depot uses a company called USIG to do their floor installations, and have used them... read more

Tonya M 

on BBB

5 years ago

Home Depot has the worst customer service ever. I ordered all new appliances for my kitchen. Had all my old appliances hauled off. They never bought my appliances said they had vehicles problems and couldn't deliver for 4 more days. Are you kidding I have no stove no refrigerator. Do not buy from them 

William T 

on BBB

5 years ago

Home Depot is running a scam together with Ryobi. They advertise a deal where if you buy a tool for $99 you can get a "free" tool as well. You never get the free tool and they then say you "returned" it and issue a credit for half of what it's selling for at the same time! The run-around you get between the internet customer service operation and the "store management is a classic. 

Mark M 

on BBB

5 years ago

Worked at home Depot for six weeks and only got paid one week. This is the most disorganized company ever and on top of that they don't care about their employees. 

Jose Q 

on BBB

5 years ago

An experience from ****. Called and got approval to return 2 toilets in original boxess. NDS, the shipper assigned by HD for pickup at my home never contacted me, despite several contact attemps on my part. Called HD online and was told i could return the goods to any HD store. Returned the goods to HD sotore 1755 in Roswell, GA and they could not provide me a receipt or CC refund since i did not buy the products there, although they accepted the goods into their inventory. Called HD Online support 4 times now and was given ... read more

Natalie 

on BBB

5 years ago

There's no simple way to follow up on an installation claim. I've gone in circles for hours on the phone and online. Supposedly they "guarantee" their work for one year. Good luck trying to get any customer service. 

Michael D. 

on BBB

5 years ago

I purchased appliances with a 5-year warranty and spent thousands of dollars with Home Depot 22nd Ave. St. Pete Florida location. All new Kitchen Aid appliances, and my $3,000 Refrigerator ice maker broke three times in 6 months. The in-store customer service is terrible when dealing with returns. They have policies and procedures that deliberately make consumers jump through time consuming and ridiculous obstacles for replacement of default products. The same products they Advertise on Radio conglomerates like Cox Med... read more

jimt 

on BBB

5 years ago

placed order on line for paint, lumber. order number wmXXXXXXXX. order went from available with a delivery date 30 days out. received no notification of that change. now told i cant get a refund or cancel the order by their customer support. this is the third on line order that was not correct. eye bolts without their accompanying nuts, and boards only good for firewood. did not expect perfect boards as they were lathe quality. when the wood is totally compromised by shattering it is only good for firewood. will no longer be... read more

Diane 

on BBB

5 years ago

Was just in Morganville store today to replace a chain on my electric saw. Asked Stephen in that dept for help. He was the most helpful person I have ever encountered in all my years in the store. He went out of his way to fix and replace a chain on my saw. During such difficult times it is so wonderful to have someone so nice and helpful. Thank you for being an extraordinary human being in these rough times! You made my day so much easier!! August 9. 2020