The Home Depot

Bob R 

on BBB

5 years ago

Home Depot will not enforce wearing face mask Almost got into a fight when I asked another customer To put on his face mask I went to the manager and he said that he wouldn't do anything because it may cause violence Camillus N.Y. Store 

Jody J 

on BBB

5 years ago

I purchased $5,000 of patio furniture from Home Depot. After I made the online purchase I called to confirm that the product would be brought to the area of the home it was intended and told that it would. I started receiving a barrage of shipment notifications from various carriers. One carrier they use, XPO Logistics, provides 12 hour delivery "windows". My first shipment from them, I was provided a 6am to 6pm "window". So, I was up and ready to take their promised 30 minute call prior at 5:30am. Not fully moved into the h... read more

WILLIAM N 

on BBB

5 years ago

Home depot gave me badd advice on a special order. Then refuse to fix it. But it took over a month to tell me that they would not fix it. It seems a return to Nardie Depot is under way. Which is sad. Ken should know better. Do not special order from depot. Do not trust their advice. Nor assume they will attempt to make it right. This is not the old Orange. I am to old to go through this again. Sold my stock after decades. It will take time for the damage to the franchise to be realized. Once it is, it will take year... read more

dustin h 

on BBB

5 years ago

terrible customer service. very easy to order things online, impossible to change / cancel, have been punted around numerous times via phone and have been on hold several times 2 hours+. The worst, will never shop here again. 

MichelleT 

on BBB

5 years ago

I bought a dishwasher and paid for Home Depot delivery and install. Never again will I pay Home Depot to install anything. Their delivery guys were all about the delivery and had no interest in the install. 2 sets of guys came out and both made excuses about why they couldn't install. I found out after I hired a non- Home Depot installer they were just being lazy. They easily could have done my install but, didn't seem to want to take the time. 

LeRoy A 

on BBB

5 years ago

I traveled 14 miles to the Home Depot store to purchase over $2000 worth of windows only to be told that no one in the store was capable of writing the order. I arrived at the store at 10:15 AM and was told to return at 1:30 PM. Not cool, I will be doing my business at ******. 

Bernard M 

on BBB

5 years ago

This the 3rd time I have orders special done at this store and every time I have tried to check on a order that was made .There is a problem with staff the person is off he just left, we will call you back and it does not happen. It has been a week now since i had my blinds measured and still no one called . I called the store and no one would help cause the blinds had no one staffing . Understanding that there is a pandemic right now is no excuse for the store it self not being able to help why do you have a customer servic... read more

Juan S 

on BBB

5 years ago

Waited 15 days for a delivery that Home Depot subcontract Becon supply to deliver roof shingles after 4th time that they were supposed to deliver and not make it with different excusses the 5th time and 17 days after they said that they could not go in my property I call ABC supply and they deliver the shingles 3 days later I have pictures of the truck from that made it in my property without a problem my roof was exposed for more than 2 weeks because of Home Depot not carring about there customers. 

Sue P 

on BBB

5 years ago

I ordered a Walker Edison 6 drawer dresser online and the manner in which I received it was shocking. The delivery person practically threw it on my driveway with bits and pieces of the furniture ruined and lying on my driveway. I took a picture of it. Here is the review I wrote on the Home Depot website. They would not post my review bc it "didn't meet their guidelines". They did not say what those guidelines were and no one bothered to contact me about the deplorable service I was subjected to. Here is the review Home Depo... read more