The Home Depot

katherine m 

on BBB

5 years ago

Their aftermarket warranty program leaves a poor taste in my mouth. We have been trying for about 2 months now for the company they handed their warranties ovet to, to actually come out and fix issues we are having with the siding they installed. We filed a claim in the begining of July of 2020 and and adjuster came out to our home and sent in his information for repairs. Not only did GENPACT expect us to find a contractor they also will not answer any emails or phone calls to assist us with this problem. I warrantied the si... read more

Michael R 

on BBB

5 years ago

Allow me to blow off some steam for a dozen paragraphs or so, because otherwise I may blow up. We signed up for a Home Depot credit card on July 26, 2020 in order to purchase an air purifier online. We had several options for this purchase, but specifically chose Home Depot because of an offer on the Home Depot webpage of a $50 credit off the purchase for opening a new card. We immediately had several issues opening the account due to problems with the Home Depot website, which required several telephone communications to c... read more

Chi M. 

on BBB

5 years ago

Ordering online is a mess and will not ordering anything online from homedepot again!!!. On 8/29/2020, I purchased Arlo Pro 2 - 2 cameras system (2 cameras + base station) online for $169.99 with discount coupon applied from home depot. Everything went through and of course, it was charged from my bank account. At the time, It was showing that 4 stocks available in the store of 2901 W. wheatland rd in Dallas, Texas (the store location is 1 hour drive from where I live). Next morning, It was partial ready so I called sto... read more

Igetzel 

on BBB

5 years ago

Home Depot Protection Plan worst Service, I filed a complaint on 08/24/20 under my appliance protection plan for an Oven Range Samsung, this is more than 3 times I have the same issue with the Oven, the service was scheduled for 08/28 with Lakes Electronics and no one came to fix, I called them directly and I was informed that they have no service set up for me and the next appointment can be in 2 weeks. I'm been calling and sending emails to the Case Specialist Jonathan and this person is not responding to my emails or call... read more

Jason M 

on BBB

5 years ago

I would like to say that I prefer Home Depot to other home improvement stores because of the customer service I have always received there. With that being said, I do not believe I will ever go back. My wife and I went around Memorial Day to buy an electric range. We found what we wanted and went to the employee in this section to buy it. He said it was out of stock and he didn't know when more would be in. We asked about the floor model and were told that it is against their policy to sell the floor models. We decided to wa... read more

Jennifer Lowther 

on BBB

5 years ago

Worst experience of my life with Home Depot and its subcontractor ARS rescue Rooter. I was leaving Home Depot and one of the sales associates at the exit was set up with a heating and air unit display and asked me if I would be interested in getting a quote for Central heating and air. I told the gentleman that we have never had it in our home. Our house is built in the 50s and we have window units so I was a little skeptical of even possibly going down that route because I've never really inquired about Central heating and ... read more

Chris L 

on BBB

5 years ago

Terrible return policy. Bought flooring there and had four extra boxes leftover. Tried to return it after 90 days and they would not take it back! Had receipt and all documentation. They still stocked the flooring online, too, so it was not like it was discontinued. Not shopping there again. 

Daniel F. 

on BBB

5 years ago

July 13, 2020 I walked into the Home Depot in West Bend Wisconsin to pickup or oder a Carlynn in Gray Queen Bed Set. They did not have one in store and stated it needed to be ordered. At the time they would not allow me to split the purchase between cash and my credit card and instead forced me to buy a gift card to cover the second half of the bed. We then waited until 08/28/2020 when on calling in they told me that there was no way to either put all of the purchase back on my card or return me cash. If I had returned the p... read more

Sharrie G 

on BBB

5 years ago

1800HOMEDEPOT IS A F****** JOKE!! Condescending a***** that do not help any situation at all. Don't fall for it. PARKER employee number ******* needs to take a course in customer service. Rude rude rude!!!