The Home Depot

william s 

on BBB

4 years ago

Home Depot refuses to submit a claim to ******* ******* for a failed package delivery, and they do not have any escalation process for customer service issues. I have contacted Home Depot customer support multiple times, and requested escalation, but each time I request escalation I am either left on hold for an hour or more, or the representative simply refuses to take action. When I contacted ******* *******, they were very efficient. ******* ******* promptly opened an investigation, confirmed that the package was lost, an... read more

Christopher G 

on BBB

4 years ago

This location Timonium #2565 has the WORST CUSTOMER SERVICE I have not been to a place where everyone wears "I hate my job" so strongly on their face (even with masks nobody looks happy) on 07/17/20 I went in on my lunch break to have a key cut. I walk in and find this store still has old style key machines and an employee has to come cut the key for you. Even bed bath and beyond has a self help key kiosk Lowe's has one. Heck I can scan my key with my phone and order a key. Yet this location makes you wait. So I did, I had a... read more

Jae K 

on BBB

4 years ago

I ordered a headboard from Home Depot. Everything was fine until I got my package that smelled putrid like dead fish. I thought it was a chemical smell so I called customer service. I told the agent this information, she said she will check on it. She came back to inform me that they ship in massive containers with fish, and that some of the fish water may have seeped into my product. I was told it would be fine if I let it air out a few weeks. I also asked about the return process, and she said a team can come and remove th... read more

Paige S 

on BBB

4 years ago

My grandparents current fridge is leaking, so we ordered a new one. My grandma is currently battling liver cancer at the age of 80 and she recently had a stroke. I live in Minneapolis and traveled to Duluth to receive the new fridge at my grandparents house. Upon delivery, the workers said they could not fit the fridge in the door. They did not even attempt to try and just kept measuring and saying it would not fit. They told us to order as smaller one and took the fridge with them. They said we refused the order. When I cal... read more

Nitin C 

on BBB

4 years ago

worst customer service and don't care attitude. i got my house roof done from them and they subcontracted the work. Subcontractor didn't completed the job properly, they were suppose to replace one damper vent and install another. They did not reconnected one damper vent and NEVER installed second one. this lead to mold formation in my attic and now they are stating this is not their fault!!!!! 

David L. 

on BBB

4 years ago

We purchased a special order French door in Home Depot store #6350. Everything was paid in full on 7/11/20. We were told that the door would be in by the middle of July and that we would be in contact with an installer for the install. July passed. August passed. No call or notification. We made 3 calls to the store to find out what was going on. We were told the store would call back, and no call back. We wanted this door installed by 10/10/20 for our wedding at our house. Here it is 9/16/20 and still no answer from the Hom... read more

Stan s 

on BBB

4 years ago

Very poor service! Was on the phone all day and could not get to speak to the person in lumber!! Just wanted to ask a quick question about a product?? Was hung up on twice!! Victoria store on millstream.you should hire people who can multitask!! Like answer a phone!!! really mad!!! 

Charles W 

on BBB

4 years ago

The worst customer service ever. Ordered $3k washer/dryer. They promised a delivery date, I took off from work, and they didn't show, didn't call to let me know..... TWICE!! Shop local where there are PEOPLE who care about service. I add my vote to the trustpilot 80% who rate them with 1 star (because thats as low as it goes) 

MH in WA 

on BBB

4 years ago

Ordered item with home delivery date 7 days after order. Eleven days after order, item not in stock at Home Depot, and now they will not allow me to cancel order even though they have none in stock. Last time I ever order from Home Depot.