The Home Depot

ID7345 

on BBB

4 years ago

Dont do business online with Home Depot! The customer service at the 1800 number is horrible. I ordered patio furniture for an outdoor celebration I scheduled for Sep19th. I ordered the furniture 7 weeks prior and the delivery was supposed to occur between September 1st and 11th. Home depot tracking updates said that my furniture was delivered and it was not. I had to make 4 different phone calls over several days because I kept being pushed onto someone else who said they would resolve my issue but never followed through. I... read more

Carl N 

on BBB

4 years ago

I purchased a Defiant outdoor motion lite. Avoid at all costs these Defiant products. Made in China. Poor quality, and overpriced. This lite has no wiring attached and the design they use instead is horrible. The electrical junction broke off because it is a cheap piece of junk. Home Depot executives should wake up regarding these cheaply made items. There were numerous boxes on the shelf that were retaped for sale. Obviously returned previously. I returned mine for a full refund. I ordered a replacement from Amazon which is... read more

von v 

on BBB

4 years ago

Home depot censors poor reviews on products that they sell. Many of their positive reviews are bought and posted from 3rd party marketing groups. Consumers beware. 

GT 

on BBB

4 years ago

I ordered am electric oven and an over the range microwave oven online and had a confirmed delivery date on September 19 between 12-4pm (order number WGXXXXXXXX). The last email I got was to confirm this date and time. This time has come and gone. No phone call, text or email was sent to me telling me the delivery would be late or indeed not happen at all. When I clicked on "Track my delivery" in this last email, it shows nothing has happened after the items were ordered. The progress bar stops there, its doesn't even show i... read more

John G 

on BBB

4 years ago

Very poor credit card consumer protection I discovered five fraudulent charges on my credit card account. All were placed with Homedepot.com. When I researched the charges, I found that they were all placed within three days in which the purchased goods went to five different states with buyers with five different names. It is unbelievable to me that the transaction processing system of such a large company would be this disfunctional so that this fraud could be perpetrated. It points out an online retailer not ready for ... read more

Leslie M 

on BBB

4 years ago

I ordered a smart washer and dryer with pedestals that cost ~$2800. I paid in cash and the payment cleared immediately. I had been warned by the store manager that the delivery company was a third party and to check my appliances for damage before the driver left. She informed me that they have received a large number of complaints for damage. That was a red flag and I should have just gone somewhere else to make my purchase. Being an essential worker who has worked 7 days a week for 7 months in public health, I took the day... read more

Layla M 

on BBB

4 years ago

This company is awful and unprofessional! Please do not order appliances and delivery from home depot. We ordered a new stove on September 1st. It was supposed to arrive on September 17th. No one came and no one called. This morning we called multiple times and were bounced around to different departments, hung up on, ignored by rude employees, the list goes on. Only one associate was kind and helpful. She managed to contact the third party delivery service home depot uses. They said the earliest they could deliver would be ... read more

nancy 

on BBB

4 years ago

The worst system EVER for account services! No connection, billed incorrectly and no one could help. Did not recognize my card number- disconnected several times! AWFUL!!!! Not once but several different times! Billed me for some odd amount that was not mine, so card was rejected. No explanation, just that it was an error in the system that happens randomly to people. Would not remove it for one week so could not use my card. No follow up no communication. they said there was no one who could address the problem or answer th... read more

MARC K 

on BBB

4 years ago

TO: Lisa ***** The Home Depot - Customer Care Resolution Expeditor- Executive Escalations Greetings: Could you kindly please pass on, to all appropriate parties, that SANDY K. and ART B. at your Merritt Island Florida location provided perfectly professional, pleasant, quality customer care beyond the call of duty. Best Regards, ***** ****