The Home Depot

Dcmyers@ymail.com 

on BBB

4 years ago

The Marysville Ohio Home Depot is the worst. They kept saying they would send someone out to load our wood. We waited 20 minutes. Nothing. We ask again. Nothing. Will never go back 😡 

Kwang 

on BBB

4 years ago

home depot online customer service would not start a order cancellation (mattress) after i repeated that i wanted to cancel the order 5 times at least. it was not the same information as received in my previous call to customer service three days ago. then she put me on hold for 10min. Online Customer Support csr - 10/6 - 1p cst - 

Mike B 

on BBB

4 years ago

At the beginning of September I went into my local Home Depot at Jantzen Beach Center, 1728 N Tomahawk, Portland, OR. I wanted to order a new pantry door and have them install. I had to wait two weeks to get a contractor out to measure. OK that I understand. However on the date of the appt, the contractor never showed. When I called the contractor they had no idea they were supposed to be there to measure, they never got the order from Home Depot. They did fit me in and took measurements. That was three weeks ago. Since then... read more

JENNIFER K 

on BBB

4 years ago

Wish I could give ZERO stars, I am referred to a subcontractor for repairs by Home Depot, very high pressure sales, they rope me in, I get signed up for a Personal Loan for the shower remodel August 12, they confirm work will start September 28, 2020. They will take care of everything before hand, I do not get a call from the subcontractor Home Depot refers me to until 9/25 at 3pm (this is the Friday afternoon before repairs are supposed to start on Monday) Well, turns out they procrastinated, didn't get the request out to t... read more

Minda K 

on BBB

4 years ago

Home Depot removed the option to file a complaint against them, so now you can't complain against them to resolve the problem. I guess from now on when I don't receive my order, I'm going to have to file a chargeback. Either way, they lose.... In this case, I ordered an Intermatic 6-Outlet Surge Strip. It has not shipped. I called John ****** to try and resolve it. He says the vender has plenty of them and there is a system error and I should receive it and I should get an email when it ships. That was no help. Here it is th... read more

Judy 

on BBB

4 years ago

Home Depot Rio Rancho: I'm very disappointed in the return policy. I bought a gas dryer not knowing that I did not have the correct hookups. They delivered the dryer but we're able to install it. I took it back to the store so I could switch it over for an electric dryer. They wouldn't do it. They said it was considered a special order. Not sure why. I ordered online. Nothing special about it. Then to top it all off, they wanted to charge me a restocking fee. They list my business today. 

Scout 

on BBB

4 years ago

I placed an order for building materials, with a set delivery date. My first problem, I ran into, was my delivery. On delivery date, a Friday, I had not arrived the delivery by the morning of delivery and called Home Depot and was told that there was not enough room on the truck. The project was going to be done on Saturday.They told me that the delivery could not be done until the next Friday. After contacting the manager, the delivery was set for Monday, earliest date, which caused a week change on the project. The deliver... read more

Debbie C 

on BBB

4 years ago

I bought a kitchen faucet from Home Depot a month before covid started. Due to covid things got delayed with redoing our kitchen. Now that we are able to start construction we realized the color faucet we bought was not good, I called homedepot.com where it was bought to ask if we could exchange for the same faucet in a different color, we were now almost two months over their return policy date, .com spoke with a supervisor and they said yes,Now they were having problems getting the return through. They kept putting me on h... read more

Kathi A 

on BBB

4 years ago

We bought 3 kitchen appliances from Home Depot. 2 were damaged by delivery company. Picked out tile which were in stock. Found they were not and would not do store to store transfer. Drove 2 hours to pick up tile. Decided to extend tile. Called store. Yes had over 200 cases in stock Paid for 10 and told to pick up at customer service. 2 days later customer service couldnt find an order One hour later found out they had scanned wrong tile and had none of ours in stock but store 2 hrs away did. This time they could transfer bu... read more