The Home Depot

Emma R 

on BBB

4 years ago

Disappointed with Home Depot in Maryland. Think twice before buying appliances from Home Depot. They do not honor their installation contract. We ordered a dishwasher online which included installation. They dropped the dishwasher off telling us it was a two part delivery and a licensed plumber would be notified to hookup the dishwasher within 24 hours. This was on a Saturday so the delivery person said they would hookup the dishwasher on Monday. We called the store on Saturday to find out if this was the policy and why that... read more

Robin L 

on BBB

4 years ago

On 9/9/2020 I ordered a stove, refrigerator, microwave, and dishwasher for over $5,000.00 with a delivery date on 10/27/2020. On 10/26/2020 we received a e/mail saying they would be delivered between 1 and 5 on 10/27/2020. About 2PM we received a phone call saying they were having technical issues and it might be after 5 which we said ok no problem. About 15 minutes later we received a phone call saying they were on there way and I questioned the previous call and he said no I only have the dish washer. When he got there he ... read more

Michael K 

on BBB

4 years ago

wanted to let you know how unhappy we are with the service that your company provided to us. Starting with the fact that the appointment was scheduled for 2 o'clock and the technician didn't show up until after 5 pm on Friday night. Our family was left without hot water all day long. From the minute the installer showed up, he was very unfriendly. He walked into our house with dirty shoes on and didn't have shoe covers or didn't think to remove his shoes until he was asked to do so. The fact the he came alone to remov... read more

DZ 

on BBB

4 years ago

July 4th, 2020 weekend, we purchased a 4 piece appliance package; delivered about 1-2 weeks later. Boxes appeared to be in good shape upon delivery. They were stored inside our main home, boxed, as the backyard guest home was still in construction. Two months later, our builder dollied the appliances out with my wife present. The refrigerator box was removed and there was an 8-10" significantly crushed-in area of the refrigerator. The dishwasher had mild blemishes on the front surface as well. We immediately let the Sp... read more

Jeremiah B 

on BBB

4 years ago

Worst experience as a consumer in my life: I purchased a workbench online and subsequently scheduled a delivery though the local Home Depot in Avon, CO. During my conversation with the store representative, the employee stated that the product was within their line of site (physically at the store). When the delivery date arrived, I received an email stating the product was out for delivery. When the product never arrived, I called the store the following day. They had no explanation for the product not being delivered. Ins... read more

Stefanie M 

on BBB

4 years ago

Ordered a dishwasher to be delivered and installed. They installed it incorrectly so it's been leaking water behind it and under my sink, but I didn't catch it (bc it's behind the dishwasher) until a few days later and Home Depot says they will not fix their incorrect installation because I didn't catch it in 48 hours. I paid for a service and they did it wrong and still won't own up to and fix their mistakes. Not to mention they said they would be here between 12 and 4, but would call 15 mins before arrival so my husband ma... read more

Melissa S 

on BBB

4 years ago

On Monday, July 27th, Home Depot was supposed to deliver and install both my washer and dryer. I paid for this so that I would know it was hooked up correctly and I could have "no hassle" getting it installed. What I got was the exact opposite. They claimed that water lines where corroded and also refused to hook up the dryer. They did nothing but drop them off and even bent the tubing going out the back of the dryer. They didn't hook up the gas line or level the washer even though that had nothing to do with the water line.... read more

Dissatisfied 

on BBB

4 years ago

I recently purchased a major appliance for over $2,000, but unfortunately I selected the 240 v variety instead of the 120 v variety. Since I didn't have 240 current at the location where the unit would go, I asked HD to exchange the unit for one that would work. After many, many hours on the phone, the manager pointed me to fine printno returns and no exchanges on major appliances, no matter the reason. The appliance has never been used. Never been connected. Never set up. Never had the cord attached to it. They have told me... read more

Scott T 

on BBB

4 years ago

We are utilizing Home Depot to replace all of the windows in our home. We signed early September 2020 and Home Depot just cancelled our installation date... the business day prior to when they were supposed to install it!! We took off several days of work for them to complete this. Furthermore, they do not have any idea of when they will have our windows ready for insert. It is approaching 2 MONTHS since we signed with them! The Home Depot sales rep wasn't helpful either when we asked him expectations on next steps. We also ... read more