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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Home Depot and Home Depot.Com have declining customer service performance. Customer care issues for online sales often involve encounters with rude and dismissive representatives. Depending on the individual store the same approach is often experienced. It's almost impossible to contact company management to voice concerns. I only buy from them because of price point but their customer care is terrible.
Business response:
Greetings Mr. **** : Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
COVID HOT SPOTS Home Depot completely refuses to follow local, county and state guidelines about wearing masks while indoors. [CALIFORNIA EXAMPLE / EXPERIENCE] The corporate office has no policy for stores to require masks for customers and takes no responsibility for the unsafe work environment it creates. The manager said we have signs, and people can do what they want. Corporate said they do not care.
Business response:
Greetings ****** *******: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
On November 14, 2020 I went into the Mount Pleasant MI. store to find some small stainless steel hex head screws and after my experience have decided I will never do business with Home Depot again. It was the second time I was treated like I was one of the walking dead, I was wearing a face mask, but the employees I encountered made me feel like that wasn't enough. There are plenty of other stores that will treat you like they want your business and not like you are a Walker. Goodbye Home Depot
Wrong item was delivered; Rude supervisors; Employees are misinformed/not knowledgeable. If you cannot go to the store & can't carry the appliance by yourself, you opt at ordering online - that's what I did. The brand & model delivered was wrong, delivered by a different location the the assigned location per my order details. Called HomeDepot.com but they told me to call the local store who delivered it (Jersey City). Spoke to a representative in Jersey City who can't help me and said only the Supervisor (Diana) who was ... read more
Business response:
Greetings ****** *****: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
Ordered a dishwasher online at home depot. They did'nt even try to deliver the dishwasher on the day scheduled. They are giving me the run around. The delivery driver calls at 9 pm on the day it was supposed to be delivered.Says that they cant deliver it due to over scheduling by the store. My advice is to buy in Arkansas through Metro Appliances they deliver on time. Home depot stinks.
Business response:
Greetings ***** *********: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
Home Depot reduced my credit limit because I was not using their card. I paid it off and did not need to use it and was told that in order to restore my previous credit limit they would have to run my credit again. I have been a cardholder for over 5 years, never missed a payment, and paid more than any minimum balance that was required. This is a load of ****! I closed my account and opened a Lowes account. I will never shop at home depot again.
Business response:
Greetings Mr. ******* : Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
Probably the worse appliance department I've come across. Used them twice for appliance purchase and installation, both times delayed, lost, missed delivery. This last time totally lost the order, e-mailed incorrect tracking numbers etc. Had the install booked and at the last minute they couldn't delivery the Samsung dishwasher even though we had received e-mail confirmation 2 days prior that it was on its way. Could not use the tracking, message was it couldn't be found. Called the 800 customer service number and they weren... read more
Business response:
Greetings Mr. ******* : Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
I just recently made an online order. When I received it and unpacked it I had an item missing. I immediately called their customer service. I was put on hold so they could check the status then when the representative returned was told that they had contacted the shipping company and they would call me about disputing the missing product. What?? Why do I have to do home depots job of hunting down something they shipped. The shipping company even said it was the shippers job. After another phone call to customer service I wa... read more
Item arrived damaged and now they won't take it back unless the store wants to take it back. This is ****! I'm never buying from home depot again.
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is closed now. It will open at 6:00 a.m.
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