The Home Depot

Francine Danowski 

on BBB

4 years ago

I had my basement family room and bedroom measurements for carpet processed by a contractor the Home Depot hired. The Home Depot is located on Ford Road in Canton, Michigan. The guy that came out took pictures and measurements. Not once did he say there was a problem. When Home Depot call me the employee said that I had to have an asbestos test done before carpet could be installed on a platform that had ceramic tile put around the outside of it a year ago. I bought the house in 2013 and had a professional inspection done at... read more

William A 

on BBB

4 years ago

I placed an order for home delivery of some garden products totaling $63.50 with home delivery. The products were delivered within a couple of days in excellent condition. The charge was to my non-home depot credit card for order# WGXXXXXXXX on 10/30. My next credit card statement listed this charge twice, once for HD store #6346 (refXXXXXXXn309fx9kky) for the full amount and one for HD 2705 Redford MI (refXXXXXXXn109fe1aky) also for the full amount. I was double billed. I called the HD help line and was told that I wou... read more

Nan S 

on BBB

4 years ago

Worst place in the country to buy large appliances! Sept 30, 2020 was the purchase date. The refrigerator was delivered scratched. They said I could keep it for good, or keep it until another one could be delivered. I needed to have a fridge, so I accepted the latter. Most inconvenient not wanting to take off all the blue tape and film. I only used part of it. The ice maker wasn't hooked up. Terrible experience! When the good one was finally delivered, they hooked up the water, plugged it in and that was all. No leveling. N... read more

Karen 

on BBB

4 years ago

Home Depot came out and measured my windows to be installed. The first schedule was cancelled by Bret windows Install manager St Louis, MO. He called and blantantly lied to me, then when asking him hard questions, he cussed at me. Ask for his supervisor he said "that is not going to happen." Found his manager Steven *******. He appointed me a manager Michael and Michael was asked to go to the warehouse to see my windows if they were in perfect shape. He called me back and said 100% perfect. The windows were installed on 11/2... read more

Allison S 

on BBB

4 years ago

Placed an order Labor Day weekend for 6 appliances (yes 6) and received a delivery date. A few weeks later I received an email stating that my date had been changed to 11/28 (Yeap after Thanksgiving) I accepted didn't call and complain just made the best out of it but here we are 3 days before delivery and I get a call to tell me I won't be getting my appliances because they don't have the oven. They will not make a "partial" delivery as it's an inconvenience for them EXCUSE ME what about the fact that I've paid thousands fo... read more

Brett H 

on BBB

4 years ago

Never buy appliances from the Home Depot, not only did my washer and dryer arrive 6 weeks following the 6 week wait time, it also arrived scratched. I was told when I reached out at the 6 week mark by one of their over the phone employees that once I do receive my unit to call back and request compensation for the 6 week delay and they will gladly do so. Once I received the washer (scratched) and dryer, I was essentially called a liar and they don't do compensation for delivery delays and they would be providing me minimal c... read more

Assembler 

on BBB

4 years ago

We ordered carpet on October 23 from Home DEPOT. We chose to buy from them because they had signs posted that carpet would be installed within 7 days. As of today it has been almost 5 weeks with no help from them. We have called 3 times and went in person once to talk to Kelly. All she can tell us is that she will shoot an email to the installers and they will contact us. Today is November 24 and still no response from the installers or Home Depot. 

Steven Q 

on BBB

4 years ago

I am writing my 1st star review. To say I am disappointed would be an understatement. I try very hard to provide only 5 star reviews because I know important they are. Especially to the small business owner like myself. To be no showed for a carpet installation is unacceptable. I even got a phone and text confirmation stating that of the date/time of arrival the day before. Now my house is complete disarray with no timeline of when they are showing up next. I have waited all morning for someone to respond with no avai... read more

Lois S 

on BBB

4 years ago

I purchased three Samsung appliances that were delivered 11/20/20. Also purchased extended warranty. The dryer worked for 3 days. Called store at Fairlawn, Oh. Cut off twice. Finally spoke with someone on mgmt team? Who told me I would have to contact Samsung. Two hours later on Samsung sit, scheduled an appt for 11/28/20. Later texted by service provider that service not available until 12/15/20. Will never purchase from Home Depot again. Purchase should have come with warning about unavailability of service on Samsung appl... read more