The Home Depot

harry w. 

on BBB

4 years ago

I ordered a dishwasher online and paid for it to be installed. When the delivery driver showed up he started to uninstall my old dishwasher. He then told me that he couldn't do it because there was a lip on the floor. He said that he could leave the new dishwasher but that was it. I said let me call my wife and see what she thinks. Before I was finished with that call the guy left. He didn't even reinstall my old dishwasher. He just left. Shame on Home Depot for this behavior. When you called to complain about this and reque... read more

Imran B 

on BBB

4 years ago

Home Depot's customer service is so terrible that I cannot find any words to describe it. First time I ordered a washer and dryer the technician did not install it and cancelled the whole order without my approval. I exactly know why and how he did it. My wife is not a native English speaker so it is obvious that the delivery employee tried to take advantage of this situation and they did. We live in a 4 story townhome and the laundry room is on the 3rd floor so I am %100 sure they did not want to carry the appliances up to ... read more

N M 

on BBB

4 years ago

On 11/27/2020, I placed an online order for pick up at the Kenai, AK Home Depot for a Toro snow blower. Hours later on I received a phone call from a female store employee telling me that she had to refund me for my snow blower. I asked why and she told me that the snow blower was had a falty starter. I asked her why couldn't she sell me one of the other snow blowers. She told me that they were all faulty. The story did not seem to add up as she appeared to be stumbling about what was wrong with it and why I had to be refund... read more

Melinda P 

on BBB

4 years ago

We ordered a Christmas tree and were SO excited when it was delivered (especially my teenager who has been hit hard with depression as a result of all the Covid shutdowns). The box was all tattered when it was delivered and when we opened it, we could see that the tree had been used. No matter, we were still happy to have the tree, so we put it up immediately. It wouldn't light up. At all. Called the customer care people and as they walked me through various fixes, I saw that whoever had it before had cut through the cord at... read more

Mark I 

on BBB

4 years ago

Our Whirlpool dishwasher quit working after four years. We purchased a Samsung dishwasher online from Home Depot. The contract promised installation and we paid Home Depot extra for hauling away the old one. After waiting an additional eight days past the originally promised delivery date, the new dishwasher was delivered. The delivery company told us they do not do installations and that a plumber from Home Depot would be here soon to install. After waiting a few hours I made multiple calls to Home Depot. I eventually learn... read more

Christena B. 

on BBB

4 years ago

Home Depot's website contains intentionally misleading information, and their order policies are designed to scam customers out of their money. Customer service is not equipped to handle issues, and administration is unavailable. This company is dishonest and unreputable. 

Jeannie/Russell B 

on BBB

4 years ago

My husband and I went to the Durbin Park Home Depot in Saint Augustine to order VINYL FLOORING for the UPSTAIRS of our NEW TOLL BROTHERS HOUSE. WE TOOK A SAMPLE of our Furniture Wood Color Cherry wood with us and found a DARK TEXAS OAK color that blended great with our furniture. We waited one hour for Holly the furniture Specialist Woman to come in to work. She supposedly was VERY experienced. The SAMPLE OF TEXAS OAK WAS ALL ONE DARK CAPPACINO COLORED SAMPLE AND DID NOT SAY Multicolored Planks or DIFFERENT SIZE PLANKS ANYWH... read more

Linda M 

on BBB

4 years ago

We will never buy another appliance from Home Depot again! We recently bought a new washer and dryer. There was a problem with the washer that we reported after one day of ownership. Long story short we have had to set up an appointment for a GE technician to come out and look at our brand new washer to see if it can be fixed. If not, it will be replaced. First of all, why would we want to keep a broken washer. We paid for a new one. Home Depot should have exchanged it with a another new one. Second of all, why are we having... read more

Stephen R 

on BBB

4 years ago

Worst customer service on the planet. Three call in three hours. I got the different answers. The next day two calls two different answers. Worthless customer service. Happy to give *** my business!