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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Worst customer service I have EVER had. I received a coupon in the mail for 15% off of a online purchase up to $200, it was a "welcome to the neighborhood" coupon because I just moved into my new home. I went online and went to order my two items for $163 (under the $200) limit and it said invalid coupon. So I called Home Depot corporate to see if they could assist me and instead I sat on the phone for over an hour talking to multiple people who couldn't help me figure out why the coupon wouldn't work and told me "they would... read more
Business response:
Greetings Ms. ******, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
I waited 5 weeks to have my washer and dryer delivered and installed because the items were back ordered. They attempted to deliver a cracked washer and dryer so I refused the deliver. I called to arrange a replacement and was told told they couldn't deliver until March. I already sold my old washer and dryer so will now have to use a laundromat for the next 3 months. VERY disappointed with Home Depot
Let me start out this review by saying I'm a disabled veteran living in a camper on a fixed income with my unemployed wife. The day after Thanksgiving our primary cooking appliance, a convection microwave broke. On November 29th we went to the Home Depot in Kingman Arizona to order a new one. We ordered a Kitchenaid model KMHC319ESS for almost$700. Did I mention a fixed income? Original delivery date was set for December 4th. A few days prior to the delivery date I received a computerized phone call staying that delivery was... read more
Business response:
Greetings Mr. *********, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
What is REALLY SAD is when you write a review an automated response appears telling you to call HD customer service. SERIOUSLY, don't you think the majority of upset customers who are willing to go on a BBB website and write a review have already went through that process???
Besides the professional service and the best quality you can find, I like the way they treat their employees, with respect, dignity and awareness of their needs. Will never shop anywhere else. Thank you Home Depot
Business response:
Greetings Mr. *********, Thank you for taking the time to reach out to us. We are truly pleased to hear about the experience you had at The Home Depot. The behavior you described in your review is definitely the standard of service we strive. We appreciate you sharing your experience with us. Your business and your feedback are truly valued here at The Home Depot. Thank you again for your time and I hope you have a great day!
Home Depot does not even deserve one star. Very bad: Home Depot and installation contractor Martin Toro Contracting. I had Home Depot replace some of my windows and they used Martin Toro Contracting to install them. They severely damaged my security system and I had to pay about $5k to repair it (I'm a recent widow). Now they are saying that the system was not operating and *** have had pre-existing damages. Yet they went out to the garage and turned it off before starting work. I also filled out their paper stating the syst... read more
Business response:
Greetings Mrs. *******, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Just had the worst experience ever on a chat line with HD customer service. I'm a Pro Account Contractor who will not be back.
Business response:
Greetings Mr. ******, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
This the false receipt to justify their late and no refund The Home Depot YOUR ORDER HAS SHIPPED, Your order is on its way! View Tracking Details Order Date May. 04, 2020 Deliver To Delivery Detail Item Unit Price Qty Item Total Product Image O2 for You House Plant Collection in 4 in. Decor Pot (3-Pack) $33.99 $33.99 Check Order Status Subtotal $33.99 Discount -$10.00 Shipping $5.99 Sales Tax $2.40 Order Total $32.38 The order was made May 4th shipped May 20th. order received July 9th. and ... read more
Home Depot Online Policy and Customer Service. Buyer Beware. After ordering an 4 appliance package for a home renovation my contractor realized I had ordered the under the counter versus over the counter microwave. The driver told me to re-order the microwave and he would come back and switch them out. Upon calling customer service online to re-order the new microwave I was instructed to take the microwave to a store for return. Neither of the above are options. I spent over an hour in the store with a young lady in Decatur,... read more
Business response:
Greetings Ms. *******, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 11:00 p.m.
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