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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Took a $35 shipping fee from me. Didn't deliver. Put in delivery wrong. Wouldn't pick up to deal with the problem. Stole $305 dollars from me as of now.
Business response:
Greetings Mr. ****, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at Customer_Care@homedepot.com . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Shipping Fraud Don't order anything online from Home Depot. They created a shipping label and them charge you immediately for an item that they have no shipped. They let you wait for days sometimes weeks while they get the item in stock and won't let you cancel. They do this to hold onto your money for as long as possible. Period, customers should not be charged for an item until it actually ships. Home Depot is running some shipping scam. Check the track after you place an order. I can guarantee you that Home Depot created ... read more
Business response:
Greetings Ms. ******, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
I live in California and I'm moving to Texas. I placed a $5000 order for new appliances and a barbecue. The new appliances went well and was scheduled to be delivered on the date I was going to be in Texas but the barbecue did not. I called immediately and they told me they could not change the date that it was already being processed. They are just going to leave A $700 barbecue on the front porch of a house that is vacant! They say there is nothing they can do about it to dispute the charges with my credit card. I am compl... read more
Business response:
Greetings Ms. *****, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at Customer_Care@homedepot.com . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
After having the same washer and dryer for 20+ years I decided to go to my local Home Depot to get a new front loading washer and dryer. I fell in love with a LG set. When purchasing the washer and dryer we decided to open up a Home Depot card to build my husband's credit. We put 1/2 on the card and 1/2 on my debit card. This was on 11/28/20. The sales person who helped us said we couldn't get the washer and dryer until 1/9/21. Though it was over a month away we decided that would be find because we were going to custom buil... read more
Business response:
Greetings Ms. ******, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at Customer_Care@homedepot.com . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
First time large appliance purchase...NEVER AGAIN. Poor/lack of communication between the delivery company and this store. HATE THE NEW APPLIANCES. Always use a smaller retailer for large appliance purchases...
Business response:
Greetings Ms. *****, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at Customer_Care@homedepot.com . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
I now LOVE Home Depot Again!
Business response:
Greetings Ms. ****, Thank you for taking the time to reach out to us. We are truly pleased to hear about the experience you had with the Home Depot. The behavior that you described in your review is definitely the standard of service that we strive for here at The Home Depot. We appreciate you sharing your experience with us. Your business and your feedback are truly valued here at The Home Depot. Thank you again for your time and I hope you have a great day!
Could not meet the promised delivery date for washer, knew product was not available, promised delivery anyway. Did not inform me of this until I called late on scheduled delivery day. Charged me for product anyway. Stay away from their large appliance sales.
Business response:
Greetings Mr. *****, Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at Customer_Care@homedepot.com . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
I was told appliances would be Monday took day off no show told they would be here Tuesday again no show. It is now Wednesday was told they would be here between 8-12 it's well after 12 can get anyone in phone. I missed 3 days of work with no pay and no at Home Depot seems to care. If no shoes today I will cancel order and take my business else where. Very Bad Customer Service!!
Horrible online service. My husband and I finally saved up to purchase a new washer after making frequent laundromat trips- cut to the day of the washers "delivery", and the washer was never delivered. I called to ask the whereabouts of said washer, was transferred 5 times, no one knows what happened to the washer. We eventually find out that "someone online" cancelled our order, never contacted us about this, AND still charged our bank account. We will NEVER order another appliance from them again.
Business response:
Greetings ****** ****** Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot or email us at *************@homedepot.com . A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 8:00 p.m.
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