The Home Depot

Skyler s 

on BBB

4 years ago

We ordered a dishwasher it got held back and when they came they were completely ******** they wouldn't even bring the dishwasher in or install one star worst customer service ever 

Robert H 

on BBB

4 years ago

I purchased a Samsung refrigerator 2.5 years ago with a 5 year extended warranty. My son has autism and peeled both stickers off the appliance with the serial numbers on them. They are both easily accessible to children. The refrigerator is now broken and The Home Depot will not honor the extended warranty because of the missing stickers. I am in their system as having the warranty with the correct model number but they will not do anything else to rectify this situation. 

Lorelei H 

on BBB

4 years ago

On January 8, after doing much research for my bedroom remodel, I purchased 2 City Scene duvet covers in the Twin size. On January 12 I received my package with 2 full/queen covers. I went through the process to return them and the associate placed the same order for me- 2 Twin duvet covers with a 10% discount. On January 18, I received my package. AGAIN I received the wrong product, 2 full/queen duvet covers. I went through the return process and was told that the associate would place the order again. Instead of shipping... read more

Steven P. 

on BBB

4 years ago

We purchased a front door and a deck slider (>$5,000.00), a full kitchen appliance package ($4,000.00), and pergo flooring for my master bedroom We have had 3 changes to the original quoted door installation date and now at 3 months they moved my expected date up another month. I'm furious! Funny how once they have your money you no longer matter My wife and I took off work and waited for the kitchen install. 2 hours into the window they gave us I received a call from the delivery man saying he'd be there in a half hour. ... read more

Deb G 

on BBB

4 years ago

Ordered a washer November 2020, still don't have it and never notified. They keep changing delivery date. It's now saying apr 2021. So sales are done and my coupon expires. Don't trust them. 

Theresa P 

on BBB

4 years ago

I ordered a washing machine on 12/22. I choose one that cost a bit more than others as it could be delivered on 1/2. It is 1/18 and I still do not have my washer. The delivery has been delayed for one reason or another FIVE times. Home Depot phone system leads to many dead ends and a CS rep actually lied to me and said she spoke to the delivery company and they were on their way. It was a Sunday and there was no way to reach them according to the next rep I spoke to. Now it's being pushed out to 1/24. Hey but once it's re... read more

Jessica T 

on BBB

4 years ago

Ordered all new Kitchen appliances on 9/6/20. Today is 1/18/21 and I still do not have them. They were scheduled to be delivered to my house this past Saturday finely. The company called and confirmed delivery on 2 occasions and then driver called and advised 30 minutes away. They showed up to my house with nothing!!! Said they couldn't find my refrigerator so they removed the other items from the truck and forgot to remove the delivery work order. I removed all my old appliances to make room for the new appliances. So here ... read more

Darcy C 

on BBB

4 years ago

Terrible experience with Home Depot appliance customer service. We purchased a dishwasher and it arrived to our home damaged. We sent it back and then we waited two months for another one. That one arrived even more damaged than the first. Home Depot made no effort to rectify this for me. I have been without a dishwasher for months. The only solution was to refund me and repurchase another unit. I declined and they informed me it would take 7-10 days to get my money back. Think twice before you purchase appliances from Home ... read more

James E 

on BBB

4 years ago

On 11-22-2020 Ordered a KitchenAid dishwasher and a GEÂMicrowave from Home Depot primarily because of theirÂpromise to deliver, install and take away the old appliances. The Appliances I purchased from Home Depot seemed to be available from various other sources. The first delivery attemptÂwas made on 11-27-2020 and it appeared that the two delivery persons were intent on not making the delivery; they told me that the water valve was leaking and that there was not enough clearance from the wall to install the microwave. Th... read more