The Home Depot

Charles R 

on BBB

4 years ago

About 2 weeks ago, I purchased a refrigerator, stove, and microwave. Almost 5,500. The delivery was to be on Tuesday April 6th. Got a call saying the refrigerator was to be delivered a day early. Took off work. No show. Called store, got the run around. Set up delivery fir the original day April 6th. Delivery showed up early before scheduled time. Tried calling and calling no answer for the delivery people. Called home depot store, got the run around again 2 or 3 hours on phone with no resolution. Finally theu advised it wou... read more

L. E 

on BBB

4 years ago

So what kind of a place, that is in the business of selling construction and home improvement items, would retain employees who as a customer asks a question is told they can't be helped. So I was looking for paver sand. I needed about 20 bags. There were only 4 bags and they were all ripped. So I approached an employee, and asked if they might have anymore and I explained the 4 ripped bags. Rather than help me or tell me where they had more, I was told, "those are it, and I really don't have time to help you." This was ... read more

Kristen S 

on BBB

4 years ago

I urge everyone not to shop at Home Depot. We ordered a fridge, specifically asked if their delivery times were correct due to covid. The guy assured us they were correct. Delivery day comes, we even get updates our fridge is on the truck. No delivery. So we cancel the order and say forget it. Home Depot looks into it, fridge was lost somehow. They order another one. We did not ok this. Say it will be a few weeks. Husband tells them we don't want another, cancel that order. No refund is given 2 weeks later. Husband calls, to... read more

Cheryl P 

on BBB

4 years ago

To All Those Thinking about Purchasing a hot water heater through the Home Depot, Think On This, please! The natural gas company, (If you purchase a hot water heater that uses natural gas; either tank or tankless), offers a product rebate on new or energy efficient hot water heaters and other appliances. However, Home Depot of Gurnee IL uses their preferred plumbers - **** which is not approved by North Shore Gas, my gas company in Lake County IL. THEREFORE, No Rebate. FYI. Humbly, ****** P **** IL 

Jacob 

on BBB

4 years ago

I placed an order with Home Depot for 150 bags of compost [75 steer + 75 chicken] Over a week ago. I also ordered some plants, seeds, and chicken wire. All of the other items arrived to me. However, today I received a notice that the 75 chicken manure compost bags was canceled. Note that they had over 1800 bags according to their website just last week. They also currently have over 6000 bags at different locations within 30 miles of me on their site - but who's to say how accurate their site is at this point. I am in High D... read more

Ashley H 

on BBB

4 years ago

Ordered a shed through Home Depot. Took two months to get install date. No call no show the first time. Then tried to call to see what was going on. Nobody could tell us. Then was told they rescheduled for Saturday without informing us of this change. So after taking an entire day off work and nobody showed both times!!!! Then rescheduled for the next Friday. No call no show.... AGAIN!!! Talked to a lady from Tuff Shed from PENNSYLVANIA we live in MICHIGAN!!! She informed us that there was no workers or anyone at the warehou... read more

Allen 

on BBB

4 years ago

I received a 10% off coupon in the mail to use if I used my HD credit card. I went to the store and purchased $400 worth of merchandise. Ar check out they said that they couldn't take the coupon because it wasn't valid for another two days. I went ahead and purchased the merchandise. When I got home I called their customer service number. They gave me the run around and transferred me to credit card service where I got the run around again. Won't waste my time or money on another coupon scam 

Yarima L 

on BBB

4 years ago

I purchased a stove and refrigerator and they provided me with a date of drop off date set March 12th. I purchased the refrigerator and stove in February and the date came to receive my items and I just got a notification that the date changed I did not end up getting my items until April. Then my items arrived and it was the wrong Refrigator I ordered I paid for stainless steel and they gave me plastic it looked like stainless steel but it wasn't. I asked the delivery guys to take it back, that was not my refrigerator I pai... read more

Ariana H 

on BBB

4 years ago

I hold Home Depot Personally responsible for the $15,000 of damages that occurred to my home and property on Jan 12th 2021. I ordered a new dishwasher and range from the Home Depot and my items were delivered by ***** Logistics. On January 12th 2021, My adult children and I were sitting in the living room visiting, waiting for the delivery truck to arrive as scheduled. All of a sudden the house began to shake, there were crashes like an earthquake. I was saying what is that?! looked outside to see the ***** Delivery truck ba... read more