The Home Depot

Helena L 

on BBB

4 years ago

This was the first time that I ordered from online with Home Depot. Never again! What was supposed to have been a simple washing machine delivery and hook-up ended in a nightmare. The delivery service dropped off the new washer and took our old one. Left a short message that he can't hook up and to call Home Depot. I called Home Depot online service and can't get through. I call the local Home Depot and they said that it was not their problem. The delivery service also said it was not their problem. Once the delivery is sign... read more

Saria N 

on BBB

4 years ago

I cannot begin to express the frustration we experienced with Home Depot when attempting to get the kitchen appliances we purchased from them hooked up. One mistake after another communicating with the "professionals" they contracted to install a dishwasher and haul the old one away. We put faith in Home Depot to arrange for the installation of newly purchased appliances and remove the old ones. Not only did the services fall through on more than one occasion, it's like pulling teeth to try to get a customer service rep on t... read more

Ryan Dill 

on BBB

4 years ago

Placed and order in February for a few appliances, on backorder, so delivery to be approximately one month later. (understandably as the delay in many products during the pandemic). Home Depot uses a third party to deliverand for our experiencewill not accept any connection in this companies service or inability to service. On delivery day the 800 Home Depot number reported all day that delivery was on time and usual. This was not the case as the delivery window was 7am-11am, and no delivery at all. With much work our en... read more

Jonathan B 

on BBB

4 years ago

I made an order of various supplies ($900 order plus $80 delivery for large items) and I was missing an item that was supposed to be shipped. For four days I have been trying to get this remedied. I paid $80 for delivery because the item is too large for me to put in my vehicle. I had the driver take pictures of the order to show what was missing and I refused to sign a delivery receipt stating I received the whole order. I then had them return extra products they tried to deliver that I did not order or pay for(Silly me I a... read more

Kathy O. 

on BBB

4 years ago

I ordered a GE Profile 28.4cu. ft side by side refrigerator and paid for it 12/29/20 my expected delivery was March 31, 2021. On 3/24 I checked the GE site I saw this model has been discontinued. I immediately called HD customer care line and explained the situation. That agent, Kendra was very helpful and she spoke with the HDA department only to be told GE should have notified them. I called GE and they advised it was HD responsibility. I called back HD, only to be told they canceled my order and it would take 7-10 to proc... read more

kathy O 

on BBB

4 years ago

I ordered a GE Profile 28.4cu. ft side by side refrigerator and paid for it 12/29/20 my expected delivery was March 31, 2021. On 3/24 I checked the GE site I saw this model has been discontinued. I immediately called HD customer care line and explained the situation. That agent, Kendra was very helpful and she spoke with the HDA department only to be told GE should have notified them. I called GE and they advised it was HD responsibility. I called back HD, only to be told they canceled my order and it would take 7-10 to proc... read more

Mel R 

on BBB

4 years ago

Home Depot is a tricky, tricky company. Said they would install a new dishwasher... Damaged my countertop, wall and floor. And still- no working dishwasher. My old one was still working- I asked them to return it but they won't. Now I'm left with no working dishwasher and out $1000 with property damage. Called and they don't care - left me high and dirty dishes dry. 

Mark Y 

on BBB

4 years ago

this was my first experience with Home Depot online, so far it has been abysmal. On Feb. 18th I placed an order the estimated delivery was March 4-11, no mention of back order. Until I started asking what was taking so long. Then I was told it would be shipped on the 15th. tracking showed it was shipped around Quebec for a few days, on the 23rd I was told it had arrived in BC and would be out for delivery in 24 hours. Today I was told maybe Monday. All of this communication was me waiting for long periods on online chats or ... read more

Arthur M. 

on BBB

4 years ago

On March 13, 2021, I placed an order on HomeDepot.Com. The Order Number is WGXXXXXXXX. The cost for the Merchandise was $32.29 that I paid. I received the order on March 22, 2021. The invoice with the Merchandise had a cost of $20.00. On March 24, 2021 I contacted HomeDepot.com to get an explanation of why there was a difference in price. I spoke with Christopher and Ashley to no avail. Christopher and Ashley were very unprofessional in handling this matter. On March 25, 2021 I contacted HomeDepot Customer Care and spoke wit... read more