The Home Depot

Kyle S 

on BBB

4 years ago

I scheduled an appointment for customer countertops about two weeks ago. I gave the representative my proposed SKUs. Yesterday, the Home Depot confirmed the order via phone and we discussed the types of countertops and backsplashes. I spoke with the consultant today (appointment for tomorrow), who informed me that he does not work with the types of countertops I am ordering and that it was put into the system as a cabinet remodeling. I attempted to reschedule to no avail. This has been a huge waste of time. I'm going to ****... read more

Angie R 

on BBB

4 years ago

If I could have 0 stars would be more like it ! Me and my husband have frequented Home Depot on Rosedale hwy in Bakersfield Ca , For many years , we purchased a shop vac approx 4 to 5 months prior to 03/ 14 and had nothing but problems . so on 03/14 my Husband called and explained our shop vac dilemma , The store associate stated ok ! just bring it back ! We went on our way , Once we arrived we went to the aisle and found a more expensive shop vac with accessories , We made our way to the return desk and met with Jen . At th... read more

sharonadesser@gmail.com 

on BBB

4 years ago

In June 2020 I paid for a someone to come and measure my summer home for new flooring. The man called to say he was going to be late and then arrived an hour before the appointment. He didn't have batteries for his measuring device so I gave him some. Then when measuring the bathroom, he pulled a towel bar off the wall, which I had to replace. Then I found out that I do not get a copy of the measurment plan, not even an emailed copy, so that's money lost unless I buy from Home Depot. He told me a store might be able to print... read more

Keri 

on BBB

4 years ago

Home Depot and their installation partner Superior Corporation are not worth your time. They are unable to handle scheduling and when they can't account for their jobs properly they cancel your job at the last second after you've taken off work and disassembled your entire house for new carpet. Only to pass *** buck and not take accountability for their services. My time is worth money and managing a new carpet installation with two children is next to impossible, let alone when you cancel on us 30 minutes after you were sup... read more

Stacey H 

on BBB

4 years ago

I purchased a garage door opener and installation from the Papillion, Nebraska Home Depot location on a Wednesday. The following Monday, I had not heard from them to set up installation so I called the store and was transferred to the installation department. The guy said he had my name on his desk and was going to call me because he did not have proof of my installation purchase. I gave him the information from the purchase confirmation email. He called the installation company and called me back saying I would receive a ca... read more

Dy V 

on BBB

4 years ago

Purchased special order cabinets in January at the Murrells inlet sc store and the cabinet specialist promised to keep us updated on the order. Here we are March 2021 and we still haven't heard back from Shari. We have been calling and giving different associates or order number and we still have not gotten in contact with Shari. They never answer the phone in kitchen cabinets. 

Harvey K 

on BBB

4 years ago

I think your management stinks. I was at your store in Rochester Hills Michigan today. I wanted to buy a "floor model" shelving rack. The price was just under fifty dollars. I wanted it delivered to my home lees than a mile away. The clerk wanted 78. for shipping !!! I believe you advertise free shipping above 45. I asked for the manager She said the same thing 79.00 I explained that it should be free shipping . All this time I am sitting in the driveable handicap shopping cart . This cart did not have a backup alarm by... read more

Debbie R 

on BBB

4 years ago

Do not purchase their warranties. I purchased an LG refrigerator and have had many problems with the freezer and ice maker. The warranty states hassle free and free replacement if it can not be fixed. First LG is responsible for any repairs in the first 3 years. Nothing but problems through out the entire process with both LG and the warranty company Asurion. I had to elevate to management several times and I am still waiting for a refund. They ask for a lot of documents that they should have on file. I believe they hope y... read more

Angi 

on BBB

4 years ago

My refrigerator quit on Feb 16, so I ordered a refrigerator from Home Depot that was supposed to be delivered February 23... but no refrigerator, no call, no email. On February 24 I called to reschedule delivery. I was told the refrigerator was on back order and the earliest I would have it would be March 23. They asked if I would like to keep my order or cancel. I decided to cancel and order another refrigerator that could arrive sooner. Unfortunately, I needed to wait for this refund in order to purchase another refrigerat... read more