The Home Depot

Brian Y. 

on BBB

4 years ago

Horrible delivery experience. We needed a washing machine installed in our basement, which meant going through kitchen and having to lift it over a counter corner. Home Depot contractor refused to lift it. After hours of calls with Home Depot, I was told contractor would do everything else except lift the washer over that corner, and if we lifted it over the corner ourselves that would solve the problem. When contractor came second time, they refused to do anything even if we lifted the washer over the corner. They just left... read more

Johnnie Y 

on BBB

4 years ago

Washer/dryer combo ****. 48 hr return policy in fine print. Refused to exchange due to new covid policy. Main policy visible to the public is 90 days! Purchased for my children's new home. Week 1 in our garage, waiting on them to close on their house. Week 2 in house..2 use zero dry, loud, shaky Week 3...2 use...zero dry, loud, shaky Took to the store to return for washer dryer combo where I was informed of 48 hr appliance return policy. I spoke regarding my trial and error on no agitator vs agitator...to save clothing,... read more

PEO 

on BBB

4 years ago

On February 26, 2021, Home Depot came to install a new GE Microwave in my home. I paid them $100 to install it. They removed the old microwave with little problem until...they told me a board needed to be installed before hanging the microwave. I agreed. They left and said to call them when ready to install it. The next day I hired a handy man to help me with the board installation. We then decided to go ahead and install it ourselves, which we did. The next day I called Home Depot to cancel the installation and get a refund... read more

Marianne P 

on BBB

4 years ago

I ordered a 14,000 btu through-the-wall Arctic King air conditioner online. What I received was a 14,000 btu Bevoi air conditioner. When I opened the box (hoping to see that there was an Arctic King box inside) what I found was a loosely packed Bevoi air conditioner surrounded by crumbling styrofoam, not even sufficiently holding it in place. I immediately knew I wanted to return this product, but when I cut the plastic "cords" that were holding the box together, the box actually came apart at the corners. I immediately call... read more

Andrew D 

on BBB

4 years ago

This store manager, "Nudisar", from the Glastonbury Store in Ct is horribly rude. If you get him on the phone don't expect help. After mocking me, his attitude was clear, YOU DON'T WANT IT BRING IT BACK AND QUIT BOTHERING US This is not a joke or an exaggeration. Shocking how bad this experience has been. The old home depot is dead. 

Glenn M 

on BBB

4 years ago

I'm a large purchaser of online products, After placing a over $600. online a instant $50.00 off your next purchase. In fact they showed my purchase with the 50 off and the new total now if I apply and receive the home depot credit card. I followed the directions exactly got approved and nothing, my order now displays the total without the 50 off the total price. I spent over an hour on the line with 3 reps. and nothing, she said I could make the purchase and wait and call back again and some how things would magically be di... read more

Cam M 

on BBB

4 years ago

Bought a fridge and stackable W/D (GE) from HD at end of Feb. to be delivered March 5. Fridge seal as faulty. Should never have left the factory. Washing machine - not the dryer, the washing machine - caught fire on the first load. Here we are 2 weeks later and Homer keeps changing the dates on replacement delivery. The ''help" centre in "Toronto" is staffed by English-As-a-Second-Language b00bs and at the store level they fall back on ''it's the system." I got so frustrated today I asked for a refund on everything. Of cours... read more

Amy S 

on BBB

4 years ago

I have had nothing but issues with Home Depot. I had 3,000 dollars of items that I was purchasing. They canceled my hole order because a couple items were not in stock. They did not let me know. by the time a i saw the canelation - 90% of my items were out of stock. I also sighed up for the home decore 20% off - didnt work. The lady on the phone talked me into signing up for the credit card. Told be i would get $100 off. NO mention of you had to spend $1000 - bait and switch!! Called about 30 mintes ago - put on hold no one ... read more

Ken B 

on BBB

4 years ago

Id give a zero if I could, it would match the service I received from Home Depot. NEVER under any circusmtances should you buy an appliance, especially a washer at the Home Depot. Completely incompetent, unprofessional to the point I threw the delivery guy out of my house when he started taking pictures and wanting me to sign for something he did not install. The story. We bought a new washer online, it said it came with free installation. OK, great. It is being delivered by JB Hunt, not a professional plumber these d... read more