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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Miss Toni in appliances is an angel and I take off my hat to her for all that she has done for us because we had issues with an appliance and she really took it upon her to fix it all. You are lucky to have such an amazing employee. All so a shout out to Miss Kathy for her help in this matter.
Business response:
Greetings Ms. *****: Thank you for taking the time to reach out to us. We are truly pleased to hear about the experience you had in the The Home Depot. The behavior that you described in your review is definitely the standard of service that we strive for here at The Home Depot. We appreciate you sharing your experience with us. Your business and your feedback are truly valued here at The Home Depot. Thank you again for your time and I hope you have a great day!
I placed an order and it was cancelled but they took my gift card money anyway. Never got an email regarding the gift card money. Spent 30 minutes dealing with customer service just to get my money back. Didn't get anything extra wasting my time. When the consumer forgets something or makes a mistake, we get charged a late fee. When the company does it, we have to spend our personal time chasing down their mistake and get nothing.
Business response:
Greetings Mr. *****, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Extremely poor customer service. Even the manager is rude to the customers.
Business response:
Greetings Mr. ******, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
I wish I could give this company 0 stars. The company service and the policies when errors are made on their part, are atrocious. I spent hundreds of dollars on home improvement supplies and issues range from broken or defective items to items not being delivered at all. They would take absolutely no responsibility for the errors. I won't ever spend another dollar there.
Business response:
Greetings Ms. ******, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Here is a timeline of our very disappointing experience: 2-10 we purchased the refrigerator, extended warranty, etc. and schedule delivery on Sat., Feb. 13. 2-12 I receive an email and a text confirming delivery between 9am and 1pm. on 2-13 2-13 We spend the morning waiting on our delivery. It never comes. We are not notified that the delivery has been canceled. Shortly after 1pm, I call and am informed that the delivery is cancelled due to weather. (It was cold that day, but there was no precipitation and the road... read more
Business response:
Greetings Mr. *****, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
My GE Profile refrigerator was due to be delivered on 2/25. I have waited for two days. Talked to about 8 people between 2/25 and 2/26. The driver(s) seem to be going to the wrong address, but they will not call me. They say they wait and call, and I have not received one call. Trust me, I want my $4K refrigerator. I have sat in the window looking for them for two days now. My phone never leaves my sight. I don't have a refrigerator. I don't have food because I am afraid to leave and miss the delivery. This is not a repl... read more
Business response:
Greetings Ms. *****, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
My experience with Home Depot has been awful. We bought a house to renovate and have spent at least $40k there this year. 6 to 7 thousand was on custom cabinets for the kitchen. They came to measure, then sent the cabinets. The cabinets took weeks to arrive and when they did, they were in awful shape. Doors went bent, cracked and broken, half of the bottoms of the top cabinets were finished and half still had plywood edges on the bottom. After we installed them, because they charged $200 per cabinet to install, we noticed th... read more
Business response:
Greetings Ms. ******, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
I would never purchase another appliance from Home Depot again. Ordered a refrigerator on 1/27 arrived on time 2/16 but it was damaged. Delivery guys sent it back to the warehouse and another was ordered. Refrigerator no. 2 arrived 2/25 again it was damaged. Was sent back also. Now I have to wait again for a third on and who knows if this will be not damaged. Only thing they say is , I'm sorry.
Business response:
Greetings Ms. *******, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
I recently ordered an washing machine online for home delivery. The company outsourced to deliver the product did not deliver it within the allotted time. I contacted Home Depot after the delivery time had passed, they said the delivery was still planned for the same day just delayed later into the evening. We had a washing machine that worked but not well. We had unplugged it and placed it outside for the company to pick up. I mention this because we left it outside as we were told the company was still coming. Over two hou... read more
Business response:
Greetings Mr. *******, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer.
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is closed now. It will open tomorrow at 6:00 a.m.
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