The Home Depot

James W. 

on BBB

4 years ago

I purchased a Ridgid Table Saw (Job Site) and the motor became defective. I took it to the local Home Depot here in Mesa, AZ (Store 0469} with the belief that my saw had the lifetime warranty. When I dropped it off, I was informed that I must pay 18,95 just to have it looked at. I thought that was strange but I needed my saw repaired...... So several months went by and I received a call that because I did not register the saw, the lifetime warranty is not valid. There was never an offer of cost-of-repair and I did receive a... read more

Steven F 

on BBB

4 years ago

When making an on-line order from my local Home Depot, and I choose the store pick-up option, I no longer receive an email confirmation of my order nor do I get an email or text stating my order is ready for pick-up. This only started occurring in the last 3 months. When I contacted their customer service number, Nancy told me they are having problems with their computer system. But I know that isn't correct, as this has been an on-going issue for months. When I try to access the email preference page on my account profile, ... read more

Jacob J 

on BBB

4 years ago

Fake refund email! Terrible website with false info! Confused and dissociated business units! I placed an online order to be picked up in a store 30 minutes away because it wasn't in stock at any of the closer locations (according to the website). It turns out in reality it was in stock at a closer one, and NOT in stock at the further away one. I got an email saying I had been issued a full refund (not will be, already was!) and my order was cancelled, and so I went and bought it from the nearby store. A few days later I get... read more

Ray C 

on BBB

4 years ago

Ordered appliances, delivery driver totaled my car. Home Depot just brushed me off and told me that's what insurance is for. Spent thousands of dollars here over years and years. Didn't even get a sorry or discount. Not the first time the body shop heard this happened about Home Depot delivery either. In addition half the stuff I buy here is either broken, used or breaks. All inferior cheap garbage! The appliances were flimsy like an aluminum can. Order from Costco, they're fast, dependable and they have a good warranty. 

Antoinette B 

on BBB

4 years ago

In *** 2019 I contracted with HD Home Services which is a subsidiary of Home Depot to complete a kitchen makeover, I was VERY impressed that they offered a lifetime warranty above and beyond any manufacturer warranty. I was also impressed with the quality of the samples they showed me which included a beautiful CAMBRIA quartz for my countertops. One compelling reason for doing a makeover and not a complete remodel was because the time factor was important. I paid $20,000 for the makeover that did not include appliances but d... read more

Patrick B 

on BBB

4 years ago

We ordered cabinet kitchen cabinet refacing. They delivered the wrong cabinet color 6 weeks later they delivered cabinets where the doors did not match the drawers. The trash cabinet door does not stay closed Numerous other problems occurred We called their customer service number number, but were told that they were only installers and could not help us, because it was a manufacturing problem. We wrote HD but never received a response. Our attorney then wrote, but never received a response. Worst customer service in America... read more

Charles H 

on BBB

4 years ago

Very misleading on window replacement contract. Salesman verbally stated equivalent or better specification comparison to top grade PTG Impact windows. The following day after signing the contract and providing a stiff deposit I found out the windows I purchased were commercial grade non insulated and only had a five year delamenation warranty. Cancellation was another issue. It must be done on a Home Depot form and within 3 days. It can be mailed or emailed. I chose to take a photo of the signed form and email it requesti... read more

Fanny C 

on BBB

4 years ago

I called to purchase a extended warranty on one of my appliances with Home Deposit. They ended up transfer ed me in 9 different departments for doing nothing. All of them are lack of knowledge and wasted consumers times for over two hours. An Answer can be answered in 5 minutes instead they passed to one and others. I spoke with customer services (2), warranty dept, appliances delivery, said the warranty passed to Squaretrade Inc., then they passed to Staple protection insurance, then they passed back to HD protection. I rep... read more

Vanda Cristina Ramos C 

on BBB

4 years ago

I wish I could give 0 stars bought a washer dryer in Dec had it delivered on Jan 02 they have a 48 hour return or replace policy if machine doesn't work, I called on Jan 4th machine wasn't working. Was told 7-10 days we would get a replacement someone would call. NOBODY CALLED Jan 21st called to see what was happening, I was told manufacturer forgot to post replacement order , which is fine everybody makes mistakes all was good until I placed another call 2 weeks later same thing happened then another same thing happened the... read more