The Home Depot

ArvinS 

on BBB

4 years ago

We attempted to get commercial carpet estimate service from Home Depot located in 695 E Hospitality San Bernardino Ca on the evening of March 5th 2021. We specified to the staff member name Toni that we can meet with the Technician for estimates on Monday morning of March 8, 2021. We scheduled the appointment with her with and said we are good to go. We paid the $50.00 fee for the estimate. (Receipt received). After scheduling the estimate appointment from the home depot, Due the nature of our business, We made some arrangem... read more

Dave 

on BBB

4 years ago

I have ordered more than a half dozen glu-lams and versa-lams from Home Depot, every single glu-lam has either cracked the length of the glu-lam or had too many knots to pass inspection and each one arrived shorter than ordered by an inch or more, same with the versa-lams with the exception of the cracking and knots. They have all arrived too short. I have contacted Home Depot Customer Service each time and they have never contacted me back to rectify the problems. On one occasion I was able to not accept the product. I have... read more

Sheilah M 

on BBB

4 years ago

I purchased a washer & dryer on Feb. 22, they delivered it on March 8, however my water shut off valve needed to be replaced. The plumber did this March 8, and the earliest someone can come back out to remove the old washer and hook up the new washer & dryer is March 19. I feel that is too lengthy and unacceptable after spending over $1,600.00. 

Jessica B 

on BBB

4 years ago

I bought a brand new washing machine in October 2019 and the washing machine is officially garbage as of 2 days ago, March 2021! I would assume that a new washing machine costing 1000 dollars should last longer than a year and a half. That's ridiculous! I didn't misuse my washer, either. 

Jill K 

on BBB

4 years ago

AWFUL. Came to HD in Ballantine in Charlotte, NC because I thought if get superior experience for my countertops. They subcontracted out to ********. My new countertop breakfast bar has been sitting on two wooden sticks because they can't get their **** together when it comes to communicating. It's been ONE MONTH and still nothing has been done to resolve this. They fought w me over which 2 $10 brackets they'd pay for and install and finally Corporate got involved. After 4 weeks of educating them garage shelves are not the s... read more

Robbie H 

on BBB

4 years ago

I purchased a refrigerator at Home Depot and had to wait almost 2 weeks for a delivery date only to be told on the date of delivery that they could not bring the fridge into the house because they were not allowed to deliver that size fridge to my home. Now I have to wait almost another week for a more experienced delivery person to bring the fridge. This has been a very inconvenient experience for me. I have lost a lot of food and expense not having a working fridge for almost 3 weeks. 

Christopher M 

on BBB

4 years ago

What a joke this company has become. My whole family has at one time or is currently working for Home Depot. It was my first job. Bleeding orange was a phrase we as a family used. I was charged 2 times one for the amount of my order and another for an item on that same order that wasnt reflected in a separate order..so basically overcharged. I asked to have it refunded. I was bounced to the RESOLUTION department and spoke to a combative woman (Anisha? I shouldve written it down but im not even convinced that was her real na... read more

Deborah J 

on BBB

4 years ago

I agree with so many of the other 1 star reviews. With so many I wonder how they are still in business. Like so many others I purchased an appliance, an LG dishwasher. From the day of delivery (Sept 19,2020) I began calling about a problem. After actually using it I discovered that the dishwasher doesn't dry the dishes. It leaves water on the walls, door and anything with a flat surface. I have called and called Home Depot, talked with a manager, called and called LG, had a technician come out. The technician didn't even ope... read more

James S 

on BBB

4 years ago

I recently purchased 2 sets of mini blinds .I only received 1 set i waited a day before calling to let Home Depot know i was missing one . When i called i was treated horribly and was basically told i was lying and trying to get a free set of blinds . They told me it was shipped in 1 box which wasn't true the bottom of the box says 1/2 with a bar code right next to it . I was then told i needed to call fedex and deal with this myself .As someone that runs a shipping dept i would never tell a customer that my supervisors woul... read more