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The Home Depot
- Home Improvements
- Atlanta, GA
About this business
The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!!
Location details
2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Be very careful when ordering products from Home Depot delivered by courier companies. I am writing here primarily about the Non Stop Delivery courier company with which Home Depot still cooperates, even though it does not deliver parcels or leaves it directly at the door on busy streets. This happened to me when they left a package worth $ 900 at the door and didn't even call me. The courier company was supposed to call my cell phone half an hour before delivery and no one called. The package was stolen, and Home Depot, ins... read more
I would like to file a complaint regarding Home Depot (Hamden, CT location). I ordered a bedroom custom door in January and it was delayed twice (fine!)... The door is finally delivered and it's the wrong door with another customer's name and PO#. I called and they asked me to come in person. I came in person and they asked me to go home and take a photo of the sticker with the PO# on the side and email it. They gave me the wrong email address twice. I kept calling back and kept the person on the line and got the correct ema... read more
Business response:
Greetings Mr. S, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
I would like to make a formal complaint about a custom HamptonBay cabinet order BY A HOME-DEPOT ASSOCIATE at the Franklin, WI on March 27 2021 February 21, 2021. I paid to get these cabinets shipped to my door, cabinets Arrived April 20th, 1 week late. after finally arriving, the cabinet doors were packaged professionally, and sealed. upon opening it, the smell of a fresh cabinet door made me so excited especially after waiting for so long. nevertheless to say, i pull the first fresh cabinet out, to find out that the cabinet... read more
Business response:
Greetings Mr. S, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
I placed an order and the chairs were delivered fairly quickly. However, the packaging was severely damaged and parts and instructions were missing from the box. Tried contacting FedEX, no response. I have tried the past two days to contact the Customer Care (LOL - that's a joke) at Home Depot and am put on hold for at least 30 minutes each time and then get hung up on without speaking to anyone. I don't want to be told to contact Customer Care to be put on hold. Customer Care needs to contact ME, not the other way around.
Business response:
Greetings Ms. W, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
I ordered a new GE refrigerator delivered on 4/30. On 5/1 we realized the refrigerator portion was only cooling to 55 degrees. After many calls, home depot advised they will replace it but not for another 2 weeks!! I have 3 kids. 2 weeks with no fridge food is not acceptable. They told me no loaners available. Now I have $260 worth of spoiled food and no fridge. I should have kept our 15 year old fridgidaire that was working fine.
Business response:
Greetings Ms. McFarland, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
Home Depot sells kitchen cabinets made of poor quality and poor workmanship.
Business response:
Greetings Mr. Razook, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
I ordered a small freezer on-line and paid for delivery. Order # WG35690985. At no time did the website say that delivery was a "drop-off" in my driveway. Now I have to hire someone else to move this appliance into my garage. I am a 73 year old woman living alone. I would never have ordered it if I didn't think it could be put in my garage. Home Depot obviously doesn't care about seniors or customer service. Never again.
Business response:
Greetings Ms. R, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
Ordered a side by side refrigerator that was supposed to be delivered today between the hours of 9am-1:30pm. I tracked the order online and saw that at 9am I was the 5th scheduled delivery. I kept checking, and by noon, I was the next scheduled delivery per the tracking site. With the help of a family member we took my old fridge and hauled it off since I was expecting the fridge to come soon and I wanted the space open and clean. I also took out the food and placed it in a cooler, figuring it would be fine for a couple hour... read more
Business response:
Greetings Ms. L, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
I went to Home Depot #6353 at 8:00 pm. I walked around the stop asking someone to call for assistant in aisle 2 for shelving. I wait for 30 minutes, it seems like no one wanted to help me. I asked for the store manager and no one wanted to provide me with store manager either. One guy who name is Jonathan said currently serving as the store manager. I told him my situation and still did not care to get me assistance or any help. He actually walked away and informed them I will be calling corporate because this is not how bus... read more
Business response:
Greetings Ms. Nguyen, Thank you for taking the time to reach out to us and for bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot. A representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer
Frequently asked questions about The Home Depot
How is The Home Depot rated?
The Home Depot has a 1.1 star rating with 3,592 reviews.
When is The Home Depot open?
The Home Depot is open now. It will close at 11:00 p.m.
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