The Home Depot

Charissa B 

on BBB

4 years ago

Similar situation as other reviews below... placed a large kitchen cabinet earlier on April 14, 2021 (Order #WGXXXXXXXX). Original tracking said the cabinets would be delivered on April 28, 2021. On that day we received 6 of the 14 pieces ordered, however the entire order is marked "delivered" online. It is now May 7,2021 and we are still waiting for our cabinets and for answers. My husband and I have made countless separate phone calls to both Home Depot and the carriers for this order. No one can give us an answer on the m... read more

Jonia A 

on BBB

4 years ago

I bought a stove with Home Depot store on Chenal parkway in Little Rock the appliance employee told me that the stove would be delivered on Wednesday 05/05 I took off from work to wait on the stove and It did come and I check to make sure that it was going to be delivered Home Depot change the delivery date to 05/06 and then when I check again on the 6th date after I have been waiting it was change again for Monday with no delivery time after I have made time and clear my schedule on both dates to receive my stove I said thi... read more

Katherine C 

on BBB

4 years ago

WARNING! The Home Depot does not offer good customer service. They do not follow up or do as they say or should for you as a customer. They also contract with horrible shipping companies that are unresponsive and give wrong shipping updates. I placed an order on 4/17 for patio furniture which was supposed to be delivered originally on 5/3. I signed up for the shipping updates from your crappy contracted shipping company NSD. I got a text that it had arrived at their distribution center in Fontana (20 minutes from me) and wou... read more

Carol C 

on BBB

4 years ago

Purchased a complete set of Hampton Bay Beacon Park Patio Set in Mar 2-21 . I received all but the loveseat which appears to show 'In transit" and should have been delivered April 20th. When I contacted your illustrious Home Depot customer service they informed me 'it might not come' as they probably ran out for the season. I said."how can this be when I ordered it the day it went into the store". Your illustious customer services said.."so sorry but we will probably you a refund". I then flipped out and said how can you sel... read more

Ismael V 

on BBB

4 years ago

We ordered a refrigerator and had it delivered on May 3rd. The delivery guys came and I asked them to please take off the doors off the refrigerator so it will fit. He stated it was fine that way. on his way he scratched my walls, broke a light switch, dented and scratched my refrigerator. I told him my concerns and he dismissed them and asked me to sign. I was alone with my children and I did not feel safe, I had told him my concerns and he did not care. I thought if I rejected the delivery he would scratch my walls home on... read more

Linda W 

on BBB

4 years ago

Sunday, *** 2, 2021 - I visited the Suwanee location to purchase trim line for my Homelite Trimmer. I was unable to locate a customer service representative. I was able to talk to the cashier, made a purchase, but then decided to exchange what I purchased, I waited on the line for Returns and people were going straight to the cashier. I heard two cashiers tell a woman she needed to get in line. She refused. Finally I was next in line. When making the exchange, I put my cell phone in my shopping cart. I got in my car and noti... read more

gsanch 

on BBB

4 years ago

On April 07th. I purchased a refrigerator in Dale City Virginia at Home Depot. I chose Home Depot because ***** delivery would have taken two week and Home Depot Deliver was 3 days. I paid for installation and removal of the old refrigerator. On the date of delivery the delivery men came in and observed the area where the new refrigerator would be placed and told me they couldn't install it because the water connection was not on the floor next to the refrigerator . It was behind my dishwasher next to the refrigerator. They... read more

Janet S 

on BBB

4 years ago

Order placed April 13, out for delivery and credit card charged April 22, for a $700 door. I cannot get an answer on where this is. Phone lines are too busy at least 20 calls where they tell you to text or chat. Both of these also don't answer. The store can't help. I have spent over 6 hours over the last 2 weeks trying to trace with zero results 

A Davila 

on BBB

4 years ago

I had an appliance delivered from Home Depot and I was sexually assaulted by one of the delivery men. I have file reports and claims with the proper parties. I am extremely dissatisfied with how Home Depot claims service, Sedgwick, was so quickly to hand me off to their 3rd party delivery company. I have been passed around and I have had 3 different adjusters that say they are passing me on to higher departments. In my opinion, Home Depot should have been the ones taking care of me since I was their customer. They should hav... read more