The Home Depot

Dirk V 

on BBB

4 years ago

Home Depot is costing me SO MUCH money. I ordered a product over 5 weeks ago, and delivery was first a week late. I kept following up and finally got the trucking company tracking number. As a customer I had to follow up all over the weekend, and Monday to get my package delivered AT THEIR STORE! After hours and hours of calling, the door arrived today. Guess what: WRONG DOOR! At this point I have a whole in the wall, and the wrong. The right door is out of stock and can't be reordered. Any other door will take until August ... read more

A. F. 

on BBB

4 years ago

I purchased this Bagger to use with John Deere tractor that was supposed to be delivered by Home Depot on May 5, 2021. I was informed (after hours I had to spend with Home Depot customer service) that my tractor cannot be located - delivered. No time frame for delivery was available. I canceled my tractor purchase and requested Home Depot to pick-up that Bagger that was previously delivered. See the attached photo of pick-up I am very disappointed with unprofessional customer and delivery services of Home Depot. 

Monica B 

on BBB

4 years ago

Bought a patio table and 4 matching chairs. Although ordered in gray, the table that came was brown and the chairs were gray. Called customer service who told me that there were no other gray tables available , even in the near future. When I asked if they could send someone out to stain it, they told me that was not possible. I could not return the table as it came as a set. The only refund they would give me for the table if I stained it myself was $150.00 ( the total price of the set divided evenly between the table and t... read more

Chase G 

on BBB

4 years ago

Online Home Depot orders for appliances provide TERRIBLE customer service. No one is held accountable and the customer care specialists love to place you on hold and transfer you. I ordered a Whirlpool washer and dryer on April 20th only because it said the delivery would occur on May 1. It was the only reason I ordered this particular brand. I received a notification the day before stating the delivery had been changed to May 21st. I spent several hours on hold and was transferred to a number of different people. No one ... read more

Susan P 

on BBB

4 years ago

Delivery failed to show up two times.. Had ordered carpet trim for a recent carpet and flooring installation. Delivery fee was reasonable, however on the delivery day no one arrived with our order. I called customer service the next day and it was rescheduled for the following Friday, and was assured they would deliver and they would call 40 minutes prior. Again, we waited for delivery and again no one arrived. Called that evening and the customer service representative could only say, I understand why you are upset. That... read more

K.M. J. 

on BBB

4 years ago

PAID $795 FOR A DISHWASHER, WAITED OVER 2 MONTHS FOR IT TO BE DELIVERED AND INSTALLED. THEY SAID MY PIPES WERE DIFFERENT, AND THEY WOULDN'T INSTALL. THIS IS THE 3RD TIME THIS HAS HAPPENED WITH DIFFERENT ITEMS. WILL NEVER DO BUSINESS WITH THEM AGAIN! 

Melissa F 

on BBB

4 years ago

I ordered a washer that arrived dented and the installers destroyed the valve to the washer and stripped the hot water line. I've been without a washer for 2 months while I'm potty training my son. Home Depot has yet to resolve this issue. I will not be buying from them. I gave them so much business- purchased kitchen floor, tile, doors. Poor customer service and they outsource to the cheapest contractors. I want my money back for the washer. Thanks Melissa 

Leza Z. 

on BBB

4 years ago

A order I placed an order and it never arrived. It's been 2 months. The customer service is horrible. The website is nearly unusable. 

J. b 

on BBB

4 years ago

I placed an order for a grill beginning of April for assembly and delivery. I waited a month and called to check on the status and was told it was in the store but waiting to be assembled. Thye said it would be delivered in about 7-10 days. When I called to check again after ten days, they could not find the product. I asked for a manager, and she told me she would find out and get back to me where it is. The following day, she called and said, we gave you the refund. I asked her why and she said you said you did not receive... read more