The Home Depot

Gerri W 

on BBB

4 years ago

If I could give less that 1 star, I would. I have had THE WORST experience with the purchase and installation of a hard surface bathroom floor. It was a nightmare. And trying to get a solution was a nightmare. I hopefully will never have to shop at a Home Depot again. First off, they insisted I had to have asbestos testing done. When I asked why---especially since we would lay the laminate on top of existing floor, I was told because they would rip everything out in case of mold. That held up everything. Eventually, when it ... read more

Jason C 

on BBB

4 years ago

This company needs an overhaul to it's online experience and "customer service". Place an order on April 26th, tracking shows shipped April 27th, with delivery of April 29th. Nothing showed up. I have been charged, and no product. I have "spoken" with 5 different call centre employees, and get the same response. "Someone will get back to me." No one has gotten back to me. I sit through online chat waits for 2 hours at a time to be transferred to "someone" who can help. Then an hour later the chat window is disconnected. I at... read more

Jeffrey G 

on BBB

4 years ago

On May 11, 2021, I ordered from Home Depot online an HVAC hose, Gates part #28095 (Order #WAxxxxxxxx) and requested that it be delivered to the Surprise, AZ store for my pickup. On May 18th, I received an email from Home Depot thanking me for picking up the part and a request to complete a customer survey. The problem is I was never notified to pick up the part and never did pick up the part. Because it was after store hours when I read that email, I called the company's 800 number and spoke with a representative about this ... read more

Sandy H 

on BBB

4 years ago

Home Services at The I've never been so disappointed, stressed out and angry as I have been over the past 5 months from contracting with The Home Depot Installation Services for the rebuild of multiple bathrooms in my Mother's home following a plumbing catastrophe. The contractor was dishonest and nonresponsive from Day 1. After dozens of attempts to get Home Depot to respond to my case for assistance I learned that The Home Depot wasn't a good custodian of our money as we were told that they would be. Too bad that I can't g... read more

Sandra W 

on BBB

4 years ago

The Home Depot online has the worst customer service there is. I ordered my fiancé some sockets on May 10th, my package said "estimated delivery by the end of the day on May 13th" of course no delivery or update of any kind. I called on the 14th and they couldn't tell em anything except to give it till the 17th and there should be an update of some kind. Well nope nothing at all. So I do the sms chat and the same situation "They have no update so there is nothing they can tell me". So here it is 4 days before he has to leav... read more

Connor D 

on BBB

4 years ago

Worst Delivery Experience! I purchased a dishwasher from Home Depot and they claimed that it would be free delivery and installation. When the team dropped the dishwasher off, they left the box in the kitchen and when I asked about the installation, they said "that is no their problem, I can call the number listed on the receipt". When I called customer service, they proceeded to tell me that installation is "not available". Every email I got and place on their website lists that both delivery and installation is free. I pur... read more

Jane H 

on BBB

4 years ago

I purchased a Maytag washer and dryer from Home Depot, January 15 2021. March 11, the washer flooded my home. After I file on insurance I will be out of pocket 1000.00 deductible. I had to leave my home for 4 days while drying out and repairs began. The washer was down for 3 weeks. Fast forward a grand 2 weeks... April 9, the washer would not turn off.... it continuously washed. You could not even turn off by control panel. Contacted Maytag... It took 2 weeks for their repair man to come and even look at the machine. Till t... read more

Victoria P 

on BBB

4 years ago

Bought and paid for a John Deere lawnmower in store and scheduled it for delivery. Day of delivery comes and no lawnmower. Contacted the store and was told that the $2000 lawnmower that I paid for had been sold to someone else. Went back and forth with customer service and was told that I would have a guaranteed replacement order delivered the following week. Day of delivery comes and again no lawnmower. Called the store and was told that they canceled my order and to find a new one on my own. The store completely disregarde... read more

Melissa H. 

on BBB

4 years ago

My husband and I purchased a G&E refrigerator on March 13th 2021 to be delivered to our home. Upon delivery the deliver guys damaged not only our brand new fridge they also damaged our front door and threshold. I was told by delivery guy to call Home Depot to replace fridge and open a claim about damages. So I called that same day and informed the number provided that this had taken place. Well a week goes by and nothing. So I call back and they have no record of me even calling. So I try again....on hold for over 2 hrs. Yes... read more