The Home Depot

Stacey C 

on BBB

4 years ago

Worst customer service I've ever attempted to work with. It is May 28th. I ordered 3 doors on March 13th. One door was delivered April 22nd. I was charged $2000 for all 3 doors. The other 2 doors have been missing ever since. Shipper FastMile said they attempted to leave them on 4/30. They didn't call and I was here all day. No doors. I've spent hours on hold and texting and talked to probably 10 different people from Home Depot. Finally, the 2 doors were supposedly to be delivered by AAA Cooper yesterday, but the shipper re... read more

Sabrina D 

on BBB

4 years ago

Don't get carpet with them! They offer free installation as a gimmick. We paid for the entire service up front in full in order for them to schedule the install for a specific date they offered us, but when the day came, the installer was a no call no show. The install crew I called to check in was a joke. No one told me out right what was happening and why no one is here to do the service! I lost out on a full days work because they kept me hanging all day with no resolution or solution to the install not being performed on... read more

RO H 

on BBB

4 years ago

Purchased Freezer online April 27/21; charged right away, delivery was a nightmare, no one knew where or who had the freezer! I managed to track it down. The freezer was defective, called Home Depot May 7/21 for return and replacement; the unit was reported within 36 hours of receipt. Indicated that they had stock and would send a new unit. (***, Appliances manager) Received "new unit" May 12/21. It was not a new unit but used with obvious damage, missing parts and did not function. Home depot denied claim and indicated I c... read more

Briana H 

on BBB

4 years ago

I ordered a patio set from Home Depot, Hampton Bay. I received the patio chairs three weeks ago, and have yet to receive the table. I called customer service the night I got the chairs and was informed the table would come in by the end of the week, it did not. I called the next week, was told it would be in in a couple of days, it did not. Called again- was told it would be in May 27-31st. I contacted NSD (carrier) who is just as awful and was informed by NSD that as of May 27th, the table was not even delivered to them on ... read more

Michael S 

on BBB

4 years ago

Wrote this letter into to Home Depot customer care and never heard back. Horrible customer service. To whom it may concern, This is a compliant regarding the customer service experience I received at The Home Depot in Woodland Hills CA. I went into the store on Thursday morning (5/20) as directed by Home Depot customer care to speak with the Store Manager regarding my LG washer issue. I went to customer service and ask the rep there for the Store Manager. He asked me why and I explained the situation, he looked up my... read more

Dwijen K 

on BBB

4 years ago

I purchased carpet and 7 day rapid installation service was free and promised to get it installed in 7 days. After I purchased, the installer service company called and said that they are going to install after 12 days. The reason behind it is : I booked over phone and Saturday and Sunday will not count but when I booked over phone the representative never mentioned that. I mentioned my move in date as well. I bought a low quality carpet with high price for the rapid installation service only and now I am stuck. I arranged m... read more

Amanda W 

on BBB

4 years ago

Ordered a lawn mower online at homedepot.com - first mistake. When it was delivered, it broke the very first time we used it. We didn't even make a full lap around a 1/3 acre square. We tried for weeks to get in touch with the company they contract to for pickups, NSD (Non Stop Deliveries). We called the store multiple times and the online number and several people were trying to help us, but it took 4 weeks to get it scheduled. We were told incorrect information about pickup dates or times. I stayed home one night during th... read more

Debra C 

on BBB

4 years ago

Home Depot in Derby, CT has been absolutely awful to deal with. To make a long story short (I couldn't even write the amount of things that have gone wrong), the past six months have been awful. I know our purchases are a penny in the bucket to Home Depot. But we have spent $25,000 in the last six months and have had nothing but headaches, wrong deliveries, products sold out from underneath us (after we have already paid for them) wrong color carpets installed, no communication from any Part of the Management Team after coun... read more

Jeff S 

on BBB

4 years ago

Home depot does not do quality assurance on their product. Ordered backsplash tiles that came 50% discoloured or chipped. The tiles took two week to arrive after placing online order so I could not wait another two weeks for a new shipment. So I cut out each of the damaged tile with an exacto knife and placed them on the wall one by one but first had to go through the whole batch to sort out the damaged ones. This turned a one day job in a three day job! So I asked the tool rental shop if i could only pay for one day rental ... read more