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The Home Depot

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About this business

The Cumberland Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Atlanta, GA residents. Let us help with your project today!! 

Location details

2450 Cumberland Parkway Southeast, Atlanta, GA, 30339, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 11:00 p.m.
Tue6:00 a.m. to 11:00 p.m.
Wed6:00 a.m. to 11:00 p.m.
Thu6:00 a.m. to 11:00 p.m.
Fri6:00 a.m. to 11:00 p.m.
Sat6:00 a.m. to 11:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
1.13,592 reviews
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Michael S's profile image
Michael S 
4 years ago

We have made 3 large purchases from the Milwaukee (53207) Wi Home Depot and all three resulted in terrible experiences. The 1st purchase was a Hampton Bay Glider that came scratched and missing the cushions, The 2nd purchase was a Whirlpool washing machine that was purchased on 5-9-21 & delivered on 5-15-21, on 5-18-21 when we went to use it there was water coming out on the panel and behind the washer. I called whirlpool and their advice was to call Home Depot since it was our first use and only had it for 3 days. So we cal... read more

Business response:

Greetings Mr. S*********: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care t eam would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Jerry H's profile image
Jerry H 
4 years ago

I bought a induction Range with convection oven paid $1495 for it. They delivered to my front door and I hooked it up the next day. After my wife started baking with it there was something bad wrong. It took twice as long to bake then our old range and in convection it would brown the outside and leave the inside undone. So I contacted Home Depot after owning the range for a week and a half. They tell me that their return policy is 48 hours which is utterly ridiculous. Lowe's has 30 days on their appliances. They sent a repa... read more

Business response:

Greetings Mr. H*******: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care t eam would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Carson F's profile image
Carson F 
4 years ago

I am writing to share my recent experience shopping at Home Depot. On May 14, 2021, I ordered a Rheem water heater (50 Gal), the performance platinum model, with a 12-year part and an extended 10-year labor warranty. The order also included the installation service by OnPoint Home Services Inc., a Home Depot contracted installer. OnPoint provided and installed the water heater on May 19, 2021. Right after the installation, the installer noticed that the new heater had a faulty part. As a result, the water heater was not oper... read more

Business response:

Greetings Mr. F***: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care t eam would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Jay G.'s profile image
Jay G. 
4 years ago

All I asked for is a "same day" water heater installation. Went to Home Depot Saturday to get a water heater installed. They send out a lead that a company (***********) takes. The installation company promptly called me and told me the local office and alleviated my concerns. They told me the local office would contact me Monday Morning to set up a quote and install. Home Depot (advertising same day delivery/install), I took off work Monday to prep. Monday by noon I received no communication at all. I called back Tuesday af... read more

Business response:

Greetings Jay G*******: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Aly U's profile image
Aly U 
4 years ago

"lost order, out of stock, not allowed to cancel, missing, not sure if we can get you a refund?" what's next??? We ordered an outdoor sofa in March. a month later when it never arrived we were told they lost our order. then they said they ran out of inventory and the sofa we had already ordered was sold to someone else! We were told we couldn't cancel the order because it was "already on the way" again it never showed up. they finally let us cancel and after fighting with a rep, got our money back. we already had the other c... read more

Business response:

Greetings ********** ****: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care t eam would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Valerie M's profile image
Valerie M 
4 years ago

This is by far the worst ever customer service experience I have ever had in my life. My husband made me buy this Maytag washer because it was American made, I have come to regret this decision ever since. Home Depot Order Number ************ I purchased the Maytag MVW7232HW washer September 24th, 2020 for $898 in Home Depot, and $160 for 5 yr warranty to cover any issues if any arises. I used it until April 2021 then it started having issues, from constant spinning to shaking vigorously moving from one spot to another in ... read more

Business response:

Greetings Ms. ***: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care t eam would be happy to assist you. Thank you for being a valued Home Depot Customer. 

Anna's profile image
Anna 
4 years ago

Horrible customer service! I ordered an item online and FedEx must have delivered to the wrong address, I tried to file a claim with FedEx within and hour and was told they have an agreement with Home Depot and that Home Depot had to file the claim. When I notified Home Depot they told me I had to file a claim with FedEx even though I told them there was a cooperate agreement with FedEx and I wasn't able to do so. There response was it's not their problem and they couldn't do anything to help me. 

Trtulsa's profile image
Trtulsa 
4 years ago

Terrible CS. Never received my item. Admitted they "lost" it. This item was purchased on April 25th with latest delivery of May 14th. I thought maybe you all were being conservative and ordered anyways. It is now the 18th and no one in the organization can tell me where my $879 purchase is or when I will receive the item. I have placed multiple calls requesting replacement fulfillment due to what I expected as a lost item with no help and no reparations. I have been a loyal and regular customer of Home Depot for over 15 year... read more

Business response:

Greetings Toby R***: Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience. We would like an opportunity to review your concerns and discuss this matter with you. Please call us at 1-800-Home Depot and a representative from our Customer Care team would be happy to assist you. Thank you for being a valued Home Depot Customer. 

April R.'s profile image
April R. 
4 years ago

I purchased a Frigidaire refrigerator from the Home Depot in Madison Heights, Michigan on April 19, 2021. My only request upon delivery was that the doors be changed to open from the right instead of the left. My first refrigerator was delivered on May 1, 2021 and I could not take delivery as the delivery men stripped the screws when trying to change the doors and could not honor my request. I did not sign for the delivery and had a second refrigerator delivered on Friday, May 14, 2021. The delivery men that delivered the se... read more

Frequently asked questions about The Home Depot

How is The Home Depot rated?

The Home Depot has a 1.1 star rating with 3,592 reviews. 

When is The Home Depot open?

The Home Depot is open now. It will close at 11:00 p.m.  

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