The Home Depot

Heidi D 

on BBB

4 years ago

On May 15th, we ordered the Hampton Bay Laurel Oaks 5-piece Brown Steel Outdoor Patio Fire Pit Seating Set with CushionGuard Midnight Navy Blue Cushions. After weeks of searching, I was excited to find a perfect set to add to our deck. I felt like it was a good value ($1199.56) and that it would be a quality product. I quickly received a confirmation/receipt with an expected delivery date of May 26th. I was concerned because the shipping link didn't work correctly, but there was an option to track the order and that was func... read more

Sidney L 

on BBB

4 years ago

I purchased a chainsaw which I only used one time and it would not crank the next time I tried to use it . The saw was under the 5 year warranty . When I tried to get a refund the manage or the easley sc store refused to refund my money . I was a commercial customer who spent several thousand dollars there over the years . He would only say he could not overide the company policy , would not even try to help . I left the saw and receipt at the store and left . A shame he could have not tried to do a little better by making a... read more

Richard Findsen 

on BBB

4 years ago

Totally disappointed with Home Depot. Called the Littleton Home depot 8 to 10 times and got nowhere. I have a quote for Trex Decking a d other materials to build a floating deck. It took 10 calls to get to the right department, but could not speak with anyone. Could not fax the quote to them to get home depot prices, fax not working. Left my name and number for a call back, but not surprisingly, did not get a call back. Done trying!!! 

Daryl W 

on BBB

4 years ago

I bought a refrigerator five weeks ago online from Home Depot. It was to be delivered to the store in Santa Fe. It was supposed to be delivered to the store last week but was delayed for reasons unknown. Finally, after numerous phone calls, they said it would be delivered to the store on June 2nd. On the first, I received an email notifying me that the refrig would be delivered to the Santa Fe store next day between 11 AM and 3 PM. I drove over a hundred miles to arrive at the store around 11:30 AM. Nobody knew anything abou... read more

Jacob B 

on BBB

4 years ago

I ordered all new kitchen appliances from Home Depot totaling over $5,000 every time they tried to driver the products something was screwed up and they were unable to deliver. First, they after weeks of waiting they called they day it was supposed to be delivered saying they didn't have all of the items and wouldn't deliver them until they had all the items in stock. The second time they send me an email with the incorrect delivery time and I was at the post office when they showed up and left. Apparently they are aware of ... read more

Oksana 

on BBB

4 years ago

In general, our previous experience with Home Depot has been great. In fact, I've always been very local about my preference of Home Depot over Lowe's. What's more, I've been recommending buying kitchen cabinets at Home Depot to anyone who would listen after we had a really great experience there. That all changed with our most recent kitchen cabinet order, however. After waiting a month for delivery, half of our order never arrived. Online everything is showing as delivered, and no one at Home Depot can figure out where the... read more

Daniel M. 

on BBB

4 years ago

Having an inactive Home Depot Credit Card can damage your credit rating!!!! I had a Home depot credit card for 3 years, the last 2 I did not use it much because of no promotions when other cards I have offer them (including cash back) all the time. It also had such a low credit limit that I could not use it for major projects or purchases. So as a result it wasn't used very much. THD/Citi bank without notice cut my credit limit in half, this in turn was saw by the credit bureau and a negative mark against my credit thus hurt... read more

Buyers_Remorse 

on BBB

4 years ago

My wife and I were in the process of new home construction. We did not like the flooring options that the builder offered, so we decided to go with what came with the house and install the flooring in the entire house using Home Depot product and installation services. We were scheduled to close on April 16th. Due to the Covid situation and supply chain constraints, I contacted the South County Home Depot on Feb 13, at 12:45, and I believe that I spoke with <and individual> in a certain department. He assured me that they wo... read more

Jim 

on BBB

4 years ago

I went to the Home Depot at****************** in Asheville, NC on Memorial Day, May 31, 2021 to purchase a bathroom vanity and sink combination. I arrived around 3:30 pm and asked a woman working in the cabinet department if she could help me, since the unit I wanted was on the top shelf of their floor to ceiling racks. She called someone and after a lengthy wait, a male and female employee came back to "help" me, they were two of the most unfriendly people I have encountered recently. They pulled the vanity down, the woman ... read more