The Home Depot

Don H 

on BBB

4 years ago

I will remove/correct this review once The Home Depot corrects our problem. On Friday our Washer and Dryer were delivered. The Washer was put in on the left and the dryer on the right. The delivery man said it would be easier so that both doors would open from the inside. Originally our dryer was on the left. Now here's the problem. With the washer on the left side we cannot open the soap dispenser because it is blocked by the door that cover our units. The delivery ran off fast to his truck and took off and would not even d... read more

Larry K 

on BBB

4 years ago

What a miserable experience with Home depot. On 2/26 we purchased a Frigidaire Galley microwave to replace the original as it stopped working after 36 months. We had all the appliances from the same manufacture and new cabinets installed by the contractor of this fully remodeled condo. We took in the manual for the defective micro to ensure the replacement would match exactly. The salesperson assured it would fit as it was the exact same model. The first delivery 2/26 team opened the box , measured, and said it would not f... read more

Larry W 

on BBB

4 years ago

This is by far the worse store in the chain!! I purchased a Frigidaire refrigerator in store at the Canton location April 10th and paid for delivery to my upstairs. The fridge was delivered April 30th and they delivered to my front porch and would not take it upstairs which I paid extra to have it moved upstairs. Home depot sent out a repair person who could not fix the issue and sent the issue tot he manufacturer. The manufacturer has not responded and does not have date/time to fix so I called the home depot store to have ... read more

Petrina W 

on BBB

4 years ago

An appliance order was placed April 17, 2021 for a washer,dryer & pedestals. I set up a delivery date of 5/29/21. I was told the delivery team would call me the night before with a time window. An automated system called and asked if 3-7pm would be acceptable, I accepted. Around 6:40 the next day I called to check the status of the delivery and was informed that my order was removed from the schedule and there was no explanation why, and there was no explanation why I was not called and informed. The delivery was re-schedule... read more

Mustafa 

on BBB

4 years ago

I had chosen Home Depot for my flooring need and picked a flooring, which I did not know, that was a special order. I waited 3 months for the flooring. It eventually arrived and when the installation folks came to install, they found the wood flooring defective and therefore did not want to have the liability to install. They walked off telling tom contact Home Depot since they are only contactors. Of course, they have ripped the old flooring and here I was with a subfloor and the furniture was distributed throughout the gar... read more

Jessica 

on BBB

4 years ago

If I could give a zero star rating, I would. We are hardworking, considerate front line workers who worked tirelessly throughout the COVID-19 pandemic and saved to remodel our kitchen. We were delivered a damaged Samsung dishwasher and Home Depot, who delivered the appliance, refused to return it. We talked to multiple staff members in the store who recommended we purchase online due to the pandemic. We did as suggested. When the damaged appliance arrived to us, we called the customer service number and were told to bring th... read more

JD 

on BBB

4 years ago

If I could give negative stars I would. It all started May 18th when we placed an order for a lawn mower via Home Depot's website. The estimated delivery date was May 23rd. We opted for delivery with package removal. Everything seemed to go smoothly. Fast forward to May 27th and our lawn mower had still not arrived. I used Home Depot's "virtual assistant" in order to track my order. Eventually I was told instead that the estimated date would be 5/27. By May 31st I decided to go into my local Home Depot in order to find out w... read more

Robert H 

on BBB

4 years ago

Home Depot brags about their discount for the active and retired military. However, I learned again this afternoon that the discount frequently doesn't apply. Check-out clerk could only state that the item I was purchasing was not eligible for military discount. The only way you can find out that an item is NOT covered is when you are paying. My request is that Home Depot either properly display that a product is not eligible - both in the store and in their printed advertisements and online. In my opinion their current appr... read more

Shawn K 

on BBB

4 years ago

This is the 3rd time ordering from Home Depot and everytime I am faced with UPS Shipping in Canada. They say they don't have my address, and it will cost $7.00 to make it go to a store. I will return the item for a full refund and never do busin ess again with Home Depot because of UPS