The Home Depot

Catherine R 

on BBB

4 years ago

It it possible to do 0 stars? I ordered patio furniture from Home Depot in Johnstown, PA on 4/5/21, There were no sets available in the store, so the clerk did an on-line order in the store while I was there, scheduled for delivery on 4/26/21. Call, after call, after call, by me to both the Johnstown store and the main Home Depot 800 number finally resulted in a return robo call saying my furniture would be delivered on 5/20/21 and I did not need to be home, which was good because I was on vacation. My neighbor texted me a p... read more

Brad B 

on BBB

4 years ago

I purchased a $2700.00 washer/dryer & pedestal from Nampa Idaho Home Depot store May 1st, 2021. Delivery scheduled for June 5th. Was told will call day before and 1 hour before delivery. No calls. So we called and to our surprised was told something was wrong account was locked couldn't see info. Called back hour later no resolved information. Drove a half hour to store to request refund because we were told THEN new delivery was June 26th. This money has already been deducted from our account 1st day of sale. Here it is Jun... read more

Haykay 

on BBB

4 years ago

Trying to order an appliance online is like pulling teeth. First it didn't allow us to enter a shipping address, so it ended up being shipped to the on file address- we no longer live there. Called to cancel the order, they said we could get cash for our gift card in store tomorrow. Reordered the appliance immediately because the current one is broken and we need a new one ASAP. Well, apparently we can't get cash, only in-store credit or an e-gift card. Cancelled the reorder and now I have almost $2000 tied up in my bank acc... read more

Samuel M 

on BBB

4 years ago

I bought a new John Deere 54-in zero turn radius lawn mower. They told me they had belts oil filter and blades for this lawn mower when I bought it the reason I bought this was I did not want to have to travel 50 miles to get parts. A steer cylinder fell off 2 weeks after I bought it and the belt broke one month after I bought it. I went to get a belt for it today and they do not stock the belt so I had to drive 50 miles to get one. I talked to the manager Chris in Pell City Alabama and he said he would look local for a belt... read more

Tim C 

on BBB

4 years ago

I got to like the Ryobi line at Home Depot and have purchased quite a few items. I've had no issues with any items however I purchased the Ryobi 40V mower almost 3 years ago. I just recently started having issues with the mower stopping repeatedly a few times. Looks like a switch contact issue. Since the warranty is 3 years, it would be done this fall. I contacted Ryobi customer service. They said I would have to take it to the nearest repair facility. That would normally not be an issue however I am on Vancouver Island, BC... read more

Sheri B 

on BBB

4 years ago

Received coupon for $75 off in March 2021. Used it on a purchase of over $600 April 3rd and was told that they would credit it from my account in 1 to 2 billing cycles. Got the 1st statement paid part of it then later the same month paid off all but $75 that should be credited by 2nd billing. Billing came in and they will be crediting back the $9.62 I paid in interest (in another 1 to 2 billing cycles) they see where I should be receiving the $75 and have sent it over to their partners that handle that and that will take ano... read more

J Law 

on BBB

4 years ago

Been trying to make a lumber order online all week. No matter what payment method I use, no matter what browser I use, no matter what date I select for delivery, the site gets to the last part of payment processes than errors out, taking me back to the front page. Home Depot is quickly losing a $400+ sale cause their website refuses to take orders. Have to have it for this weekend and it looks like that isn't happening because your site doesn't work at all. 

Deanna H 

on BBB

4 years ago

I ordered a play set from them "Swing n Slide" brand online and I have been waiting for 2 months to be shipped. I have been in communication with Home Depot customer service foe this entire time. They responded by supposedly calling the vendor for an update and said the play set is waiting on a part before it gets shipped out. The vendor said June 11th it is scheduled to be shipped out and apparently they lied bc I found out today June 11th that the vendor discontinued the play set that i have been waiting to ship for 3 mont... read more

Lori C 

on BBB

4 years ago

Ordered a lawn mover for delivery was given a week it would arrive. Never narrowed down by Home Depot. Basically you have to wait daily to see if it shows up. If you aren't there and it's delivered through a 3rd party delivery service they just leave it, take a picture to prove they delivered it and don't call ahead to even let you know when it will be arriving. This is called Common Carrier shipping. Husband worked at 84 Lumber and knows these things. Wrote a complaint on their Facebook page and instead of contacting me to ... read more